[Remote] Robot Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations. They are seeking a Robot Operations Analyst to own the reliability and performance of their Tally robot fleet, focusing on monitoring, diagnosing, and resolving issues to maximize uptime and maintain service quality.ResponsibilitiesMonitor Tally robot performance dashboards, telemetry data, and service health indicators across the fleet. Proactively identify anomalies, degraded performance, and failure patterns. Triage and diagnose issues using system logs, command-line diagnostic tools, and remote utilitiesRespond to reported issues and drive remote resolution across hardware, software, and network-related problems. Execute scheduled maintenance protocols, software updates, and health checks to sustain fleet uptime. Escalate unresolved issues to Engineering with thorough documentation of findings and steps takenBuild and maintain scripts, monitoring workflows, and lightweight internal tools to automate issue detection, fleet health checks, and recurring investigation tasks. Use AI-assisted development to accelerate tooling where applicable. The expectation is to continuously reduce reliance on manual monitoring through automationAnalyze telemetry datasets, operational metrics, and error logs to identify root causes and recurring patterns across the fleet. Surface systemic issues to Engineering and Product with clear data and context. Contribute to automated detection workflows for known failure modesTrack and report on key service delivery metrics — scan completion rates, uptime, and SLA adherence. Identify trends that could impact the customer experience before they escalateLog all incidents, resolutions, and recurring patterns in internal ticketing and tracking systems. Develop and refine operational playbooks, troubleshooting guides, and escalation procedures. Contribute to a knowledge base that supports continuous improvement across the operations teamPartner with Client Success and on-site retail staff to communicate robot and service status, schedule maintenance windows, and ensure minimal disruption to store operationsWork closely with Engineering, Product, and Deployment teams to relay field observations, surface systemic issues, and contribute to reliability roadmaps based on operational dataParticipate in a rotating weekend and extended-hours schedule to ensure consistent monitoring and support of the global fleetSkills1–3 years in technical field operations, remote support, robotics, site reliability, or a related roleWorking knowledge of Linux-based systems, networking fundamentals (TCP/IP, Wi-Fi, VPN), and hardware troubleshooting — comfortable with command-line tools, system logs, and remote diagnostic utilitiesAbility to analyze telemetry data, error logs, and operational metrics to identify root causes and systemic patterns under time pressureExperience using AI tools and agents to accelerate troubleshooting, analysis, or workflow automationStrong written and verbal communication for both technical and non-technical stakeholdersComfort navigating a fast-paced startup environment with evolving tooling and responsibilitiesAbility to manage some occasional travelAbility to write scripts or build tooling to automate operational tasks (Python, bash, or similar)Experience with robotics, autonomous systems, or IoT device fleet managementFamiliarity with distributed systems — understanding how robotics hardware, networking, and cloud infrastructure interactExperience building automated alerting or remediation workflows for operational systemsSQL or data analysis experience for querying operational datasetsFamiliarity with Jira, Confluence, Opsgenie, or similar operational toolsRetail technology exposure (POS, inventory, WMS) is a plusBenefitsEquity compensationFull range of medical, financial, and/or other benefitsCompany OverviewSimbe, the global leader in retail shelf digitization, is the trusted partner for retailers confronting today's most critical challenges: 66% of "out-of-stock" items hidden within stores, 90% of pricing errors missed by manual audits, and 95% labor attrition. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is http://www.simberobotics.com.Company H1B SponsorshipSimbe has a track record of offering H1B sponsorships, with 4 in 2025, 4 in 2024, 2 in 2023, 3 in 2022, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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