[Remote] Revenue Operations Senior Manager

Note: The job is a remote job and is open to candidates in USA. Lytx, Inc. is seeking a Senior Manager of Revenue Operations to establish and lead the operational foundation for their Key Account Management and Customer Success teams. This role focuses on building processes and frameworks to enhance renewal forecasting, pipeline management, and operational strategies that drive customer retention and expansion.ResponsibilitiesOwn the end-to-end renewal forecasting process from rep-level inputs through manager rollups to executive summary — building what does not exist today into a reliable, repeatable cadenceEstablish and maintain Lytx's Retain & Grow performance metrics including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), expansion ARR, and churn ratesPartner with Finance to align on metric definitions, target-setting methodology, and reporting cadences that feed board and leadership reviewsProactively identify forecast gaps and surface revenue risk early — not after it shows up in the numberMonitor and analyze the renewal and expansion pipeline to evaluate health, track conversion rates, and identify trends at each stageBuild frameworks and dashboards that give leadership real-time visibility into pipeline coverage, deal velocity, and at-risk accountsPartner with sales leadership to drive accountability in opportunity management and ensure CRM data integrity supports accurate forecastingDevelop scalable frameworks to identify at-risk renewals and expansion opportunities based on indicators such as product adoption, engagement signals, contract tenure, discount history, and competitive exposureDefine and operationalize escalation paths that connect field risk signals to the right internal resources — CS leadership, executive sponsors, or product teams — before deals slipAct as a trusted voice in deal strategy and forecasting conversations, bringing data-backed perspective to leadership decisionsLead annual and in-year territory planning for KAM and CSM organizations, using customer segmentation, contract value, health scores, whitespace analysis, and rep capacity to allocate resources against the highest-value opportunitiesIdentify expansion whitespace within the existing customer base and translate insights into actionable coverage strategies for the fieldCollaborate with Sales leadership, Enablement, and HR to implement territory changes with appropriate communication, tooling, and transition supportServe as a strategic operations partner to KAM and CS leaders — bringing analytical rigor to QBRs, pipeline reviews, and business planningTranslate complex data into clear narratives and recommendations that enable faster, more informed decision-making by senior leadersShape quarterly and annual operating plans by providing operational analysis, capacity modeling, and performance benchmarkingSupport cross-functional initiatives with Finance, Enablement, Operations, and HR that improve the productivity and effectiveness of customer-facing teamsSkills10+ years of experience in Revenue Operations, Sales Operations, or Customer Success Operations, with meaningful time supporting post-sale or Retain & Grow functionsDemonstrated track record of building operational processes from scratch in ambiguous, high-growth environments — not just inheriting and running existing playbooksExperience owning or co-owning retention and expansion metrics (NRR, GRR, churn, expansion ARR) in a B2B SaaS or subscription businessStrong background in territory design, forecasting methodology, and pipeline management disciplinesBachelor's degree in Business, Finance, Analytics, or a related field; MBA or equivalent analytical depth a plusExpert-level proficiency in Salesforce CRM — you know how it should be configured for a renewal motion and you can identify when it isn'tAdvanced Excel and PowerPoint skillsExceptional stakeholder management skills; you can translate between what the data says and what a Sales VP or CFO needs to hearHigh operational discipline with strong organizational skills and the ability to manage multiple competing priorities without losing qualityA self-starter who is energized by ambiguity and motivated by building things that will outlast your direct involvementCollaborative, direct communicator who earns trust quickly with field leaders and has the backbone to push back when the data doesn't support the narrativeFamiliarity with CS platforms (Totango, Gainsight, ChurnZero, or equivalent) preferred; direct experience a plusExperience with conversation intelligence tools (Gong or equivalent) to surface customer risk signals is a plusBenefitsMedical, dental and vision insuranceHealth Savings AccountFlexible Spending AccountsTelehealth401(k) and 401(k) matchLife and AD&D insuranceShort-Term and Long-Term DisabilityFTO or PTOEmployee Well-Being program11 paid holidays plus 1 inclusive holiday per yearVolunteer Time OffEmployee Referral programEducation Reimbursement ProgramEmployee Recognition and Appreciation programAdditional perk and voluntary benefit programsCompany OverviewEvery day, companies send their most valuable assets into the world. Their people. Their equipment. Their reputations. It was founded in 1998, and is headquartered in San Diego, California, USA, with a workforce of 501-1000 employees. Its website is http://www.lytx.com.Company H1B SponsorshipLytx, Inc. has a track record of offering H1B sponsorships, with 2 in 2026, 11 in 2025, 8 in 2024, 11 in 2023, 16 in 2022, 16 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.