[Remote] Reservation Specialist (Luxury Cruises)

Note: The job is a remote job and is open to candidates in USA. Confidential Jobs is a growing luxury travel company specializing in premium European river cruise experiences for North American guests. The Reservation Specialist is responsible for managing inbound sales and service interactions, ensuring an excellent customer experience across the reservation lifecycle, and supporting revenue generation and customer loyalty.ResponsibilitiesManage inbound phone, email, and chat inquiries from guests and trade partners while meeting service and productivity standardsCreate, modify, and manage reservations with a high degree of accuracy and ownershipSupport sales conversion by promoting relevant travel packages, upgrades, and ancillary services aligned with client needsMaintain strong product knowledge across itineraries, stateroom categories, destinations, excursions, and onboard experiencesProvide clear, timely, and accurate information to guests and partners throughout the reservation processBuild and maintain effective working relationships with internal teams to ensure smooth coordination of reservations and related requestsContribute to customer satisfaction and loyalty through a consistently high standard of serviceSupport special projects and other departmental priorities as requiredSkillsPrior experience in reservations, customer service, sales, travel, hospitality, or a related field, or an equivalent combination of education and professional experienceExperience supporting high-touch customers in a service-driven environmentStrong ability to build and maintain professional customer relationshipsComfort working with booking platforms, CRM systems, telephony tools, and standard business applicationsProficiency with Microsoft 365 and similar workplace technologiesStrong organizational skills, sound judgment, and excellent attention to detailAbility to communicate clearly and professionally across phone, email, and chat channelsCapacity to work effectively in a structured remote environment with service-level and productivity expectationsCommitment to service excellence, continuous learning, and professional developmentAvailability to complete an initial training period of approximately one month at the company's call center in the Canary IslandsFamiliarity with CRM tools, reservation systems, and Microsoft 365 is highly desirableExperience with Salesforce and Seaware would be advantageousBenefitsCompetitive benefitsCompany OverviewConfidential Jobs is operated by ExecThread, Inc. (https://execthread.com). It was founded in 2015, and is headquartered in New York, NY, US, with a workforce of 201-500 employees. Its website is https://execthread.com.



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