[Remote] Renewal Account Manager (Partner Business)

Note: The job is a remote job and is open to candidates in USA. NiCE is an innovative company known for delivering extraordinary customer experiences and is seeking a Renewal Account Manager (Partner Business) to oversee partner and indirect customer retention. This role involves managing the renewal negotiation cycle, engaging with partners and customers, and collaborating with internal teams to drive retention and expansion outcomes.ResponsibilitiesDevelop deep knowledge and understanding of customer and partner contracts, NiCE billing models, and competitive offerings to inform renewal strategyMaintain working knowledge of NiCE products and servicesEngage with partners and customers to understand renewal goals and ensure alignment with NiCE’s business objectivesPrepare and analyze financial and contract data to support internal renewal planning and decision-makingCollaborate internally with Sales, Customer Success, Legal, and Finance to drive retention and expansion outcomesNegotiate all facets of renewal contracts (terms, pricing, multi‑year options) to achieve win/win outcomes and protect recurring revenueCreate contractual documents, renewal quotes, presentations, emails, and Excel models for renewal and contract management activitiesManage the quote‑to‑close process in CRM and CPQ toolsMaintain accurate renewal forecasts, track renewal pipeline, and provide regular status updates on retention and risk to leadershipTrack client retention and revenue performance using Salesforce and other data sourcesIdentify renewal risks, recommend mitigation strategies, and communicate clearly with internal and external stakeholdersSkillsBachelor's degree in Business Administration or a related field, or equivalent work experience4+ years of experience in SaaS contract negotiationExperience with a variety of SaaS billing models (subscription, usage-based, and hybrid)Proven ability to work efficiently in a fast-paced environment and consistently meet customer contract timelinesHighly organized and detail orientedDemonstrated ability to work independently with minimal supervisionAbility to pivot across multiple negotiations and manage competing prioritiesDemonstrated adaptability and responsiveness to change in support of evolving business needs and customer expectationsComfortable operating in ambiguous situations and maintaining productivity amid incomplete information or shifting prioritiesDemonstrated ability to bring forward innovative, strategic ideas and approaches in negotiationStrong problem-solving and critical-thinking skillsProven ability to communicate effectively with senior customer stakeholders, including CEOs, CTOs, and CFOsProficiency with core Microsoft Office applications and Salesforce (or similar CRM / Customer Success platforms)Customer Success, Partner Success or Partner / Indirect Customer Sales experienceExperience with contact center or service delivery environmentsAny experience working with government / public sector accountsCompany OverviewNiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://nice.com.Company H1B SponsorshipNiCE has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.