[Remote] Remote Technical Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. ACC Premiere is a customer service-oriented company that provides exceptional service experiences for well-known brands. They are seeking a Remote Technical Customer Service Representative to handle a large volume of emails and phone calls, with a focus on tech support and troubleshooting mobile applications.ResponsibilitiesHandle customer inquiries and complaintsDocument and update customer records based on interactionsMaintain a knowledge base of the evolving products and servicesIncrease customer retention by implementing creative problem-solving skillsHandle numerous customer inquiries promptly, accurately, and efficientlySkillsExperience in retail, customer service, and/or data entryExperience with Tech support, specifically troubleshooting mobile applicationsHandle customer inquiries and complaintsDocument and update customer records based on interactionsMaintain a knowledge base of the evolving products and servicesIncrease customer retention by implementing creative problem-solving skillsHandle numerous customer inquiries promptly, accurately, and efficientlyDedicated home office workspace, preferably a separate room with its own doorAdequate space to set up the workstationAbility to hardwire internet (plug directly into your router)Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)Agents are responsible for maintaining the workspace in a safe conditionPersonal disruptions are not allowed during scheduled hours and should not be audible in background noiseMinimum of 2 years customer service experience in a call center environmentExperience supporting brand products and servicesPositive and professional demeanorExcellent written and verbal communication skillsExperience with large Email volumeExperience troubleshooting mobile applicationsTech SupportMinimum HS diploma, college preferredExperience with diagnosing and troubleshootingHas experience supporting consumer products and/or servicesExperience with technical support/background in helpdesk positionsStrong attention to detailsStrong multitasking abilitiesBenefits***Equipment Provided******Paid Training***Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.)Systems training (How to use CRM and ACD Tools)Remote training (via the video conference platform Zoom)100% AttendanceCompany OverviewACC Premiere is a privately held, technology-first global provider of omnichannel outsourced contact center solutions, delivering exceptional customer experiences through a seamless blend of AI-powered automation and premium live agent support. It was founded in undefined, and is headquartered in Southington, Connecticut, US, with a workforce of 1001-5000 employees. Its website is https://www.ACCPremiere.com.