[Remote] [Remote] Principal Software Engineer - AI

Note: The job is a remote job and is open to candidates in USA. Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. They are looking for an experienced Principal Software Engineer to build and scale the AI agent systems within their enterprise SaaS application, focusing on core engineering and intelligent automation.ResponsibilitiesBuild AI Agent Frameworks: Develop the internal agents, LLMs, logic and reasoning loops, that allow AI agents to perform complex, multi-step tasksDevelop Core SaaS Features: Engineer robust, full-stack enterprise web components, ensuring high performance and security across the applicationData Engineering: Manage and optimize the interface between our AI agents and dataEngineering Excellence: Write clean, secure, and maintainable code and lead rigorous code reviews and refactoring initiativesAutomated Testing: Design and implement unit and functional tests to ensure the reliability of both traditional code and non-deterministic AI workflowsSkillsExpert-level ability to build and orchestrate autonomous agents capable of planning, reasoning, and executing multi-step tasks via reasoning loops (e.g., React)Direct experience developing the internal logic and interface layers that allow LLMs to interact with APIs, databases, and system functionsHands-on ability to create automated unit and functional testing suites specifically designed to validate non-deterministic AI agent outputs and workflowsExtensive experience developing production-grade features using LLM APIs (OpenAI, Claude, etc.), including context window management, prompt optimization, and cost-monitoringExpert proficiency in using tools like GitHub Copilot or Claude to accelerate engineering velocity and maintain high code qualityProficiency in MySQL and relational databases, with the ability to write complex, raw queries to feed high-scale enterprise data into agentic workflows5+ years of experience with Python (Django, Flask) or PHP (Symfony, Laravel) to build the robust infrastructure required for AI-driven applications10+ years of experience in software engineering, design patterns, and clean coding practices to large-scale web applicationsPractical knowledge of model evaluation, experiment tracking, and performance monitoring in a production environmentBenefitsCompetitive compensation packageStock options100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disabilityAffordable Vision plan and optional FSAPTO, Paid Sick Time, Holidays, Bereavement time, Parental LeaveYour birthday off401k program with generous company matchNo cost Employee Assistance Program and Travel AssistanceMonthly Gym membership reimbursementMonthly credits toward food & beverageCompany OutingsOn and offsite team building eventsPaid training for departmentsApple laptop (most roles)And a team of highly experienced and kind colleagues!Casual office environment & dressDaily catered lunchesFully stocked kitchen (Dietary restriction-friendly)Happy HoursOn-site Car WashFree ParkingCompany OverviewConvoso's cloud-based call center software revolutionized the call center industry by empowering the admin, agent, and customer experience. It was founded in 2006, and is headquartered in Woodland Hills, California, USA, with a workforce of 201-500 employees. Its website is http://www.convoso.com.