[Remote] Sales Strategy and Operations Manager

Note: The job is a remote job and is open to candidates in USA. Kong is a leading developer of API and AI connectivity technologies, seeking a seasoned Field Operations Manager to join their Revenue Operations team. The role involves defining and implementing business objectives and processes for a hyper-growth sales team, requiring a hands-on practitioner of full-funnel GTM Strategy & Operations.ResponsibilitiesLead annual AMS GTM planning process to include fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planningPartner with leadership to design and implement the AMS GTM structure, segmentation, and coverage model across roles, including Sales, Solutions Engineering, Customer Success, Sales Development, and Professional ServicesProvide visibility and performance tracking on the health of the business, lead funnel monitoring, sales efficiency, and productivity key performance metrics via business intelligence applicationsLead execution of the operating cadence within the theater, supporting management inspection throughout the customer lifecycle at each level of the organizationSupport sales leadership with content preparation for key management reporting needs, including but not limited to Quarterly Business ReviewsDrive CRM accuracy, pipeline analytics, forecasting, and ad hoc regional reporting requirementsEnsure efficient deal velocity and monitor deal management processes, make recommendations on process improvement initiatives regarding deal structures, approvals, booking processes, etcParticipate in regular meetings with Marketing, Customer Success, Finance, Legal, and various other teams to assist in addressing issues, building plans, and driving change managementWhen requested, assess inquiries directed to the AMS VP of Sales, determine the proper course of action, and delegate to the appropriate individual to manageEnsure all Sales Leadership team issues are addressed properly, efficiently, and judiciously, and keep track of progress until resolvedAny additional tasks required by the managerSkillsOrganization and order during busy periods with composure and focusExperience with SFDC (Sales Cloud, CPQ), Clari, Outreach, Zoominfo, and similar toolsDemonstrable competence with Google G-Suite toolsExcellent quantitative and analytical skills, a data-driven mindsetStrong customer service attitude, ability to work independently, and in a fast-paced environmentExcellent written and communication skills5-8 years of relevant business experienceA team player who works well in a collaborative environmentBA/BS in a quantitative field, MBA, or related graduate degree a plusCompany OverviewKong is a cloud-native platform that powers API-led connectivity for developer productivity, automating security, and microservices. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://konghq.com.Company H1B SponsorshipKong has a track record of offering H1B sponsorships, with 2 in 2026, 8 in 2025, 6 in 2024, 4 in 2023, 12 in 2022, 6 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.