[Remote] Remote Phone Sales Representative - Aftermarket Auto Parts

Note: The job is a remote job and is open to candidates in USA. Turn5, Inc. is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area, specializing in aftermarket automotive products. The Sales Tech I role involves assisting customers with their automotive accessories purchasing experience, ensuring they find the best parts for their vehicles and providing excellent customer service throughout the process.ResponsibilitiesHandles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returnsMakes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close salesTakes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership teamUses excitement and product knowledge to sell automotive accessoriesUses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etcBuilds rapport with customers to foster repeat business up to and including service-related issuesDisplays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiriesEfficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.)Answers questions/educates customers, providing purchasing suggestions as necessaryUtilizes all available programs to achieve bi-weekly sales goals & performance metrics – phone, chats, texting tool, livechat tickets, quotes, etcMeets performance expectations of the position regarding customer service quality, customer contacts, and revenue targetsNotifies Sales leadership team of trends or problems encounteredContinues education through company sponsored program, LMS, improving their expertise in all supported vehiclesParticipates in special projects and performs other duties as assigned by managementSkillsHigh school diploma or an equivalent combination of education and experienceMust have or have the ability to acquire automotive knowledge in all supported vehiclesExcellent sales ability and some product knowledge or ability to learnAbility to maintain attendance as defined by company policyAbility to maintain professionalism and use tact when dealing with difficult customersProficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommendedExcellent organizational skills with the ability to handle multiple tasks simultaneouslyOral and written communication, interpersonal skillsAbility to prioritize workload and meet deadlinesUpon hire, successful completion of the Turn5 sales new hire training programMust reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UTBi-lingual a plusBenefitsHealth Insurance: Medical, dental, and vision coverage401(k)/Roth plans with generous company match!Remote workPTO (Paid Time Off)Paid holidaysPaid Parental LeaveTravel assistance & confidential life services (i.e., counseling, consultation & wellness services)YMCA membership reimbursementsEmployee Discounts- All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com.Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA)Short-Term Disability (100% covered!) & Voluntary Long-Term DisabilityBasic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life InsurancePet InsuranceCompany OverviewLocated on their corporate campus in Paoli, PA, Turn5, Inc. is an e-commerce business specializing in the aftermarket auto parts industry. It was founded in 2001, and is headquartered in Malvern, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is http://www.turn5.com/.