[Remote] Remote – Leisure Air Desk Travel Consultant

Note: The job is a remote job and is open to candidates in USA. AAA The Auto Club Group is seeking a Leisure Travel Consultant who can deliver excellent customer satisfaction through service and sales of travel products to members and clients. The role involves servicing and selling airline tickets, car rentals, and travel insurance while ensuring member satisfaction and driving new business.ResponsibilitiesService and sell domestic and international airline tickets, car rental, hotel and travel insurance to Leisure Travel Clients, Customers, Executive Management, Board Members, Field and Call Center Agents through an in-bound telephone environmentDetermine member, customer, executive client needs based on individual consultation and emphasizes preferred vendors as appropriateCross sell membership to align with the ACG Connected Member VisionConsummate sales by making necessary travel arrangements and advises Leisure travelers/arrangers of various travel information including cancellation/change penalties, schedules and faresReceive, investigate, and provide timely resolution to travel problems and issuesPlan and book Western Hemisphere and European international airline reservations on the Computer Reservation System (CRS)Plan and book complex international and domestic itineraries, hotel, car and rail reservationsMeet or exceed established performance, production and quality standardsLearn and use a variety of travel related information including geography and travel resource materialWork independently with minimal supervisionArrange travel itineraries for small groupsWork with the Travel Group Department to procure airline agreements and book air for incentive and leisure groupsOffer advice on the destination and be knowledgeable about making transportation and accommodation requestsKeep abreast of developments in foreign countries that may influence travel arrangements or make a destination unsafeReview all fare options, including Agentware, and provide enhancements to the basic travel purchase, including hotels and carsSkillsHigh school diploma or equivalentExtensive travel agent experience with emphasis on domestic and international airline transactions done through the Computer Reservation System (CRS) and auto faring of transactionsCar, Hotel and Insurance knowledgeTourism nomenclatureNorth American geographical relationshipsWorldwide reference sourcesPerform basic mathematical skills including percentagesCommunicate effectively in the work environment and with the publicPlan and organize with an attention to detail and accuracy throughout the selling/servicing processWork in a team environment to promote member/customer satisfactionKnowledgeable about passport and visa requirements for international travelersKnowledgeable about Travel Entry Requirements and Protocols for Domestic and International DestinationsCertified Travel Counselor designation, college level coursework, technical school or related work experienceExperience as a lead/senior travel agentAdvanced sales techniquesExperience using Sabre RedBenefitsAnnual bonus potential based on performanceMedical, dental and vision benefits401k MatchPaid parental leave and adoption assistancePaid Time Off (PTO), company paid holidays, CEO days, and floating holidaysPaid volunteer day annuallyTuition assistance program, professional certification reimbursement program and other professional development opportunitiesAAA MembershipDiscounts, perks, and rewards and much moreHybrid work arrangementMay work in a remote/virtual environmentCompany OverviewAAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S. It was founded in 1901, and is headquartered in Dearborn, MI, US, with a workforce of 5001-10000 employees. Its website is http://aaa.com.