[Remote] Remote Installation Project Manager

Note: The job is a remote job and is open to candidates in USA. Renewal by Andersen is a leader in the window and door industry, dedicated to delivering exceptional customer experiences. The Remote Installation Project Manager will effectively manage window and door replacement projects from technical measurement to installation, ensuring customer satisfaction while adhering to budget expectations.ResponsibilitiesAccurately measure the dimensions and determine installation processes for windows and doors, using technology from a remote locationCompletes and submits required job files that are complete, correct and timely providing quality handoff to internal customers including determining installation labor time and installation materials needed to successfully complete the jobConfirms details within the sales contract to assure customer expectations are in alignment with product features and options and installation processProvide support to sales reps to define project scope and ensure the scope of work is reflected in pricing and contract documentsCommunicate with Installation crew on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the jobTroubleshoot issues with installation crew on day of installation; this may include onsite support to the job and/or working directly with Homeowners to resolve installation process issuesProvides feedback to sales representatives when a job goes on hold, works with reps to resolve questions in a quick and efficient mannerApproves any additional installation labor required to complete the jobOther duties as assigned by supervisorProvides direction to crews on job specifics and questions during installationSkillsHigh School DegreeA minimum of 5 years of work experience in the home improvement or other closely related fieldPrevious customer service experience, especially win/win problem solving, and conflict resolution skills requiredValid Driver's license (subject to internal DMV review)Previous experience as an RbA IPM or equivalent requiredStrong written and verbal communication skillsKnowledge of applicable building codes and construction techniquesAbility to work in a team environmentBenefits401 (k) Plan, Employer Fixed Contributions & Company MatchingProfit Sharing*Medical, Dental and Vision Coverage*Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)Life InsurancePaid Time Off & Paid HolidaysPaid Maternity Leave & Paid Parental Leave*Career Growth Planning & Nationwide Career OpportunitiesProfit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.Company OverviewRenewal By Andersen offers services for the replacement of windows and doors. It was founded in 1995, and is headquartered in Cottage Grove, Wisconsin, USA, with a workforce of 5001-10000 employees. Its website is https://www.renewalbyandersen.com.