[Remote] Remote Inbound Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Ken Garff Automotive Group is seeking Remote Customer Service Representatives for their Ken Garff Listening Center. The role involves answering inbound customer calls, addressing concerns, scheduling appointments, and maintaining customer records while upholding the company's standards of professionalism.ResponsibilitiesAnswer inbound customer calls promptly and professionallyDetermine the customer’s concerns and schedule the necessary appointmentCommunicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heardDocument and update customer recordsEstablish and maintain great customer relationshipsBe a team player and uphold Ken Garff’s standards of professionalism and integritySkillsPositive, energetic, enthusiastic, and service-orientedMust provide your own equipmentProficient computer skills, capable of managing multiple systems, and able to type 30 + wpmThe ability to help solve customer problemsExcellent problem-solving and communication skills. (Written and verbal)Ability to multitask, organize & prioritize—in other words, work smartHigh School Diploma or equivalentMust be 18 years or older and authorized to work in the U.SMust be located in Utah, Texas, Nevada, Arizona, Wyoming, or IowaPrevious customer service or call center experience is a plusBilingual in Spanish is a PLUS!BenefitsEarn a college degree, no cost to you!Paid training—we care about your success.Flexible schedule!Real career growth at a nationwide automotive powerhouseCompetitive base payPaid Time OffGreat benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance401 (k) with Company matchOptional Year-end bonus programEmployee discounts on Vehicle Purchase, Parts, Service, and More!Great people with a great cultureCompany OverviewKen Garff founded his business in 1932 upon the principles of honesty, integrity, personalized customer service, and being a good corporate citizen. It was founded in 1932, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 1001-5000 employees. Its website is https://www.kengarff.com/.