[Remote] Remote Energy Efficiency Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. CLEAResult is leading the transition to a sustainable and carbon-neutral energy-efficient future. They are seeking an Energy Efficiency Customer Support Specialist to provide support to utility customers in making their homes more energy-efficient through various services. Responsibilities Support multiple programs using multiple platforms Providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates Handle inbound or outbound voice calls Navigate a script Support customers and tech inquiries Skills High School Diploma or GED (required) Experience handling inbound or outbound voice calls Ability to type 35+ WPM No attendance or punctuality concerns Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred Sales-oriented with a focus on customer service satisfaction “How can I help you?” attitude Call Center experience in an inbound/outbound sales environment preferred Benefits Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours 401(k) with company match Paid vacation, sick, personal and parental leave time Paid Volunteer Time: giving back to our communities is important to us Employee Recognition Program – convert your recognition points into gift cards Employee Assistance Program – offers benefits to help you manage daily responsibilities Access to on-demand training courses to advance further in your career Company Overview CLEAResult is an innovative thinker in energy management and delivers the insight and technology to unleash the value of energy. It was founded in 2003, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is