[Remote] Remote Customer Service Representative (Michigan residents)

Note: The job is a remote job and is open to candidates in USA. Morley is a company focused on delivering extraordinary experiences, and they are seeking a Remote Customer Service Representative to support one of the world’s most well-known automotive brands. In this role, you will assist car owners with after-sales concerns by managing inbound and outbound communications while providing timely and accurate solutions.ResponsibilitiesOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeUse web-based tools and internal systems to research questions and requestsDocument each interaction clearly and accuratelyManage assigned cases from start to resolution by following defined steps and completing required actionsSkillsMust have the ability to pass a pre-employment background check and drug screenHigh school diploma or equivalent3+ years of customer service experience (call center, retail, restaurant/fast food, hotel or any role where you regularly worked with customers)Availability to work shifts within our hours of operation: Monday-Saturday, 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)Ability to stick to your schedule reliably. Some queues are time-sensitive, so consistent attendance and on-time logins matterExcellent written and verbal communicationEmpathy and dependabilityAble to efficiently multitaskComfort using a computer and the web (you'll switch between systems and browser tabs throughout the day)Comfortable using AI tools and resourcesTyping speed of at least 25 words per minuteMichigan residentSecluded, distraction-free workspaceHigh-speed internet from a wired provider (cable or fiber)Your computer must be connected to your modem/router using an Ethernet cableWireless, 5G and satellite internet aren't supportedBenefitsHealth coverageWellness resourcesFinancial benefitsMedical and prescription coverageDental and vision insurancePaid time offAssociate wellness program with rewards for annual checkupsPrograms to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)401(k) with matchFlexible spending account (FSA)Life insuranceCompany-paid short- and long-term disability insurance24/7 online access to doctors through Teladoc24/7 nurse help deskPatient advocacy with free 24/7 support for benefit questions and claimsGuidance for family, financial and estate planning (including wills)Company Overview𝗢𝘂𝗿 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 We serve four demanding markets: - Global / Fortune 500 companies seeking customer service delivery for contact centers and processing centers - Global / Fortune 500 companies seeking meeting, incentive and special events management - Global / Fortune 500 companies seeking trade show booth fabrication (custom or modular) and trade show schedule management (installation, dismantling and storage) - Museums, schools, libraries and other institutions seeking custom built exhibit installations. It was founded in 1863, and is headquartered in Saginaw, Michigan, USA, with a workforce of 1001-5000 employees. Its website is https://www.morleycompanies.com.