[Remote] Remote Customer Service Representative Job Details | EssilorLuxottica Group

Note: The job is a remote job and is open to candidates in USA. EssilorLuxottica Group is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. They are seeking a Remote Customer Service Representative to handle calls from clients, provide support, resolve complaints, and maintain customer satisfaction.ResponsibilitiesAnswers incoming calls and processes ordersResolves customer complaints, troubleshoots issues to determine best path for resolutionCorrectly documents customer interactions and tracks call typesMaintains support service levels and upholds Luxottica’s Customer Service standardsOwns follow up with customers to resolve inquiries regarding order status, shipping status and stock availabilityTakes inbound phone calls for up to 90% of assigned shiftPerforms all other duties as assignedSkillsHigh school diploma1+ year(s) of experience working in customer service, hospitality or call center environmentExcellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voiceStrong verbal and written communication skillsDemonstrated listening and comprehension skillsA clear team player with strong interpersonal skillsAbility to maintain composure when dealing with difficult customer situationsExcellent time management skills – must be able to prioritize tasks efficientlyStrong PC skills including MS Office; Word and ExcelAbility to navigate information systems and internetHigher education degreePrevious experience using SAPPrevious experience in the optical industry, full knowledge of Luxottica's optical products and a strong command of the industry languageBilingual Spanish or FrenchBenefitsCompetitive bonus and/or commission planHealth careRetirement savingsPaid time off/vacationVarious employee discountsCompany OverviewSunglass Hut is a retailer and seller of sunglasses and accessories of different brands for men and women. It was founded in 2008, and is headquartered in Mason, Ohio, USA, with a workforce of 10001+ employees. Its website is http://www.sunglasshut.com.