[Remote] Remote Customer Service Representative - Aftermarket Auto Parts

Note: The job is a remote job and is open to candidates in USA. Turn5, Inc. is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area, known for its platforms catering to automotive enthusiasts. They are seeking a Remote Customer Service Representative to assist customers with post-purchase inquiries and ensure a high-quality customer service experience.ResponsibilitiesTakes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etcDisplays professional, courteous demeanor when handling customer calls. Provides prompt, efficient service for all customer inquiriesEfficiently enters and processes customer requestsAnswers questions and educates customers around policies & proceduresContinues education and improves knowledge through company sponsored programs and trainingNotifies Customer Service Leadership of trends or problems encounteredMeets performance expectations of the position regarding customer service quality, productivity, and availabilityUpholds first touch resolution (FTR) standardsParticipates in special projects and performs other duties as assigned by managementSkillsHigh school diploma or an equivalent combination of education and experienceA minimum of 1 year of previous Customer Service experienceMust have or have the ability to acquire automotive knowledge in all supported vehiclesAbility to maintain professionalism and use tact when dealing with difficult customersProficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)Excellent organizational skills with the ability to handle multiple tasks simultaneouslyOral and written communication, interpersonal skillsAbility to prioritize workload and meet deadlinesUpon hire, successful completion of the Turn5 customer service new hire training programMust reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UTBi-lingual a plusBenefitsHealth Insurance: Medical, dental, and vision coverage401(k)/Roth plans with generous company match!Remote workPTO (Paid Time Off)Paid holidaysPaid Parental LeaveTravel assistance & confidential life services (i.e., counseling, consultation & wellness services)YMCA membership reimbursementEmployee Discounts - All Turn5 employees are eligible for up to 50% off products on our 3 websites: AmericanMuscle, AmericanTrucks, and ExtremeTerrain. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on our 3 websites to help you continuously mod one of your vehicles.Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA)Short-Term Disability (100% covered!) & Voluntary Long-Term DisabilityBasic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life InsurancePet InsuranceCompany OverviewLocated on their corporate campus in Paoli, PA, Turn5, Inc. is an e-commerce business specializing in the aftermarket auto parts industry. It was founded in 2001, and is headquartered in Malvern, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is http://www.turn5.com/.