[Remote] Remote Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Kobie is a recognized leader in loyalty solutions and has been named a Top Workplace in the USA. They are seeking a Remote Customer Service Representative to join their Customer Care Loyalty Center, where the focus is on delivering exceptional customer experiences and building loyalty through every interaction.ResponsibilitiesBecome knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality serviceHandle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiencesManage a high volume of inbound calls to meet and exceed client contractual obligationsMaintain a positive, customer-centric approach daily, communicating effectively and acting with integrityTake ownership of customer issues, working towards timely resolutions and de-escalating calls when necessaryUtilize internal systems, tools, and resources proficientlyAdhere to company policies, workflows, and procedures while providing feedback to enhance customer interactionsStay informed on program updates, enhancements, and promotions to effectively support callersEscalate unresolved issues promptly as per established proceduresCreate exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solvingSupport major brands by becoming an expert in their loyalty programs, products, and servicesLeverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidenceRepresent Kobie’s values in every conversation by delivering with heart, ownership, and excellenceContribute to team success by meeting key performance goals, including customer satisfaction and call qualityStay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environmentDeliver results that matter, knowing your work directly impacts client satisfaction and program performanceEngage in continuous learning to build your skills and grow your career within the loyalty and customer care spaceCollaborate with team leaders, coaches, and peers to stay aligned, supported, and connectedBe part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them!SkillsHigh school diploma from an accredited institution recognized by the US Department of EducationMinimum of 2 years of customer service experienceProficiency in Microsoft Office Suite. Ability to navigate multiple systems simultaneouslyCompletion of a 6-week remote Training Program with full attendance and engagementStrong problem-solving skills, attention to detail, and a proactive approach to customer careExcellent verbal and written communication skills, with a consistent professional demeanor in all forms of communicationReliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as neededHigh school diploma or equivalentAdequate work at home / quiet office setup with a strong internet connectionMust be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee or TexasBenefitsPotential to earn performance bonuses of up to $350/monthRemote Work - Must reside in FL, GA, LA, MS, OK, TN, or TXFull-time, 40 hours/week - Set shifts assigned after trainingWeekend availability requiredRobust health insurance: medical, dental, and visionFree fitness benefits, including PeerFitGenerous PTO + 7 paid company holidays401(k) with company match + annual profit sharingCareer growth pathways within a top-rated remote work cultureCompany OverviewKobie is a global, market-leading, end-to-end loyalty solutions provider for the world’s most successful brands. It was founded in 1990, and is headquartered in St. Petersburg, Florida, USA, with a workforce of 201-500 employees. Its website is http://www.kobie.com/.