[Remote] Remote Customer Service - Licensed Agent Job Details | Munich Re Careers

Note: The job is a remote job and is open to candidates in USA. American Modern Insurance Group, Inc., a Munich Re company, is a recognized specialty insurance leader providing products for residential property and the recreational market. The Licensed Agent role focuses on quoting, servicing, and issuing policies while generating premium through effective customer service and sales interactions.ResponsibilitiesHandle incoming service and sales contacts for all lines of business via omni-channel contacts within Customer Service for policyholders, agents, lenders, and strategic accountsHandle sales and service contacts at the highest level of quality and efficiency while acting as the licensed producer agent for strategic account partner policyholders by explaining policy coverages and conditions while following departmental and compliance guidelinesQuote new business based on AMIG and strategic account underwriting guidelines, overcome sales objections, and bind new business policies to generate premiumFollow up on signed and dated applications and necessary forms requiredTrack new quote opportunities and request project time for post-quote follow upFocus on specialized assignments or tasks when applicableInvolvement in department initiatives and process improvementAct as an expert-agent, handling all roles and responsibilities of all contact types, including meeting all KPI expectations and delivering a personalized customer experienceCompletes expected continuing education requirements in order to maintain a compliant agent producer license in partnership with AMIGSkillsHigh school diploma / GEDCurrently holds an active P&C license in their residential stateAbility to be licensed in 48+ states within 6 monthsWell-versed with all computer applications for any functions needed, including but not limited to, servicing and quoting all productsProficient in utilizing knowledge-management tools and resourcesUnderstanding of products and systems used for servicing contactsStrong communication/presentation skills and business writingExceptional problem-solving and analytical skills to determine optimal next steps for our customersFlexible and versatile in managing multi-channel contacts via different incoming lines through various platformsInstallation and usage of required equipment, including hardwiring into a router via ethernet cordCan meet expected internet speeds based on department requirementsBachelor's Degree or Actively PursuingBenefitsTwo options for your health insurance plan (PPO or High Deductible)Prescription drug coverage (included in your health insurance plan)Vision and dental insurance plansShort and Long Term Disability coverageSupplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)A robust 401k plan with up to a 5% employer matchA retirement savings plan that is 100% company fundedPaid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversariesEligibility to receive a yearly bonus as a Munich Re employeeA variety of health and wellness programs provided at no costA hybrid environment that gives you a choice in where and how you get work doneA corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shopAn on-site complimentary workout facility as well as walking trails on campus groundsOn-site wellness center complete with nurse practitionerFinancial assistance for adoptions and infertility treatmentPaid time off for eligible family care needsTuition assistance and educational achievement bonusesFree parkingA corporate matching gifts program that further enhances your charitable donationPaid time off to volunteer in your communityCompany OverviewAmerican Modern companies provide insurance solutions for customers. It was founded in 1994, and is headquartered in Amelia, Ohio, USA, with a workforce of 1001-5000 employees. Its website is https://www.amig.com/.