[Remote] Remote Bilingual Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. CLEAResult is leading the transition to a sustainable and carbon-neutral energy-efficient future. They are seeking a Bilingual Energy Efficiency Customer Support Specialist to assist utility customers in making their homes more energy efficient through inbound customer interactions and support across various programs.ResponsibilitiesSupport multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updatesHandle inbound or outbound voice callsNavigate a script expertlySupport customers and tech inquiriesMaintain a committed schedule with set lunches and breaksBalance customer support while navigating multiple platforms simultaneouslySkillsHigh School Diploma or GED (required)Bilingual in English and Spanish (required)Ability to type 35+ WPMNo attendance or punctuality concernsAbility to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneouslyMinimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferredSales-oriented with a focus on customer service satisfaction"How can I help you?" attitudeCall Center experience in an inbound/outbound sales environment preferredBenefitsMedical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours401(k) with company matchPaid vacation, sick, personal and parental leave timePaid Volunteer Time: giving back to our communities is important to usEmployee Recognition Program – convert your recognition points into gift cardsEmployee Assistance Program – offers benefits to help you manage daily responsibilitiesAccess to on-demand training courses to advance further in your careerWe provide a laptop, software, and all necessary equipment$65 / month internet stipendCompany OverviewCLEAResult is an innovative thinker in energy management and delivers the insight and technology to unleash the value of energy. It was founded in 2003, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.clearesult.com.