[Remote] Remote Bilingual Customer Service Rep

Note: The job is a remote job and is open to candidates in USA. DISH TV is a provider of television services, and they are seeking a Remote Bilingual Customer Service Representative. In this role, you will assist customers with billing, programming, and technical troubleshooting questions while promoting DISH TV products and services to enhance customer satisfaction.ResponsibilitiesTake back-to-back tech support or customer service phone calls with customers throughout the entirety of your shiftEngage with a diverse consumer base to provide solutions for customer needs and technical issuesSkillsHigh school diploma or GEDSix months of related customer service and troubleshooting experience and/or trainingFlexible to work shifts that might include evenings, weekends, or holidaysSmartphone or device with active data network connectionFluent in English and SpanishPre-employment screenAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetingsSkills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, IntegrityMust reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hireStable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data capsWired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supportedBenefitsFull-time paid trainingCareer Growth: Opportunity to promote two levels within your first year!Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition ReimbursementExclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)This is a Full Time, Work-From-Home position with Company-provided equipment.EchoStar will provide all initial equipment required to perform the role aside from home internet!A EchoStar-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided.Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. EchoStar recommends that you maintain a backup/spare of each item to avoid downtime.We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.Company OverviewOur adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America. It was founded in 1980, and is headquartered in Englewood, Colorado, USA, with a workforce of 10001+ employees. Its website is https://www.dish.com.