[Remote] Remote Assist Specialist

Note: The job is a remote job and is open to candidates in USA. Aurora is dedicated to advancing self-driving technology to create a safer and more efficient transportation ecosystem. They are seeking a Remote Assist Specialist to monitor and test autonomous vehicles, providing critical feedback and identifying root causes of issues to enhance product development.ResponsibilitiesMaintain up to date knowledge of how our self-driving technology worksEmulate Commercial Ops roles during new feature testing through a variety of application testing (Aurora App, Terminal App, Inspector App, etc)Safely send remote commands to autonomous vehicles for on-road and closed-course testing, adhering to safety anchorsRespond to and resolve a variety of trigger requests from autonomous vehicles with composure and technical logicLog real-time, high-fidelity feedback regarding autonomy and platform performanceMove beyond reporting symptoms to identifying patterns and root causes for engineering teamsEscalate operational blockers with suggested solutions, utilizing our established standards to make safe calls when faced with unknown variablesActively 'storm search' during testing to identify areas where testing workflows and SOPs can be improved, hardened, or refinedTriage remote assist workflows and on-road events that are key to performance metrics and complianceInteract with the public and stakeholders as a professional representative for Aurora’s missionSkillsAbility to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operationsA mindset that views a system 'failure' or a bug as a successful data point that makes the fleet saferKeen attention to detail with the ability to spot subtle anomalies in telemetry that others might missAbility to prioritize and make strategic, 'best-path' decisions proactively in high-pressure situationsAbility to remain unfazed by rapid pivots; you thrive in environments where 'the plan' evolves based on real-time dataExcellent communication skills (written and verbal) with the ability to provide clear, actionable feedback to cross functional stakeholdersValid U.S. driver's license (5+ years history), clean driving record, and ability to pass drug/alcohol screenings100% in-office. Available to work rotating shifts (early mornings, late nights, or weekends) with 2 week notice, and regular overtime as neededInterest in technology tools, apps, gaming, flight simulators, or command-line interfaces that require high spatial awareness and multi-taskingProficient in G-Suite and capable of learning new, proprietary software applications rapidlyExperience working in a 'Win Together' environment where team success is the priorityBenefitsAnnual bonusEquity compensationBenefitsCompany OverviewAurora is building self-driving technology to operate multiple vehicle types, from freight-hauling trucks to ride-hailing passenger ones. It was founded in 2017, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://aurora.tech.



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