**Experienced Customer Support Representative - Release of Information (ROI) Processor I**

**Join arenaflex, a leading data platform company for healthcare, and be part of a highly collaborative team that is passionate about creating transformative change in healthcare.** At arenaflex, we're dedicated to protecting, connecting, and delivering the world's health data to power better decisions and advance human health. Our innovative products and solutions enable organizations to move and connect data securely, and our network of networks consists of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. **About the Role:** We're seeking an experienced Customer Support Representative - Release of Information (ROI) Processor I to join our team. As a key member of our customer support team, you will be responsible for ensuring the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism. **Responsibilities:** * Answer and conduct business on the telephone while maintaining excellent Customer Service. * Answer release of information related telephone calls and inquiries accurately and timely. * Review, research, resolve, and respond to inquiries that are received via telephone, email, or written correspondence. * Document all calls, inquiries, and resolution in detail in appropriate areas of our software systems. * Follow all department and/or site-specific processes and procedures accordingly. * Meet and maintain the department's productivity and quality assurance expectations. * Responsible for following all company policies and procedures as posted or communicated by management. * Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence. * Maintain a high level of professionalism and good rapport with co-workers and members of management. * Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately. * Perform work in accordance with the training and direction provided and adhere to facility-specific procedures. * Attend mandatory employee in-service meetings and/or training sessions, if so directed. * Maintain an acceptable attendance record and report to work as scheduled. * Perform other duties as assigned. **Requirements:** * High school diploma or equivalent from an accredited institute recognized by the State Department of Education. * Friendly, professional manner of communication. Good customer service skills. * Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year of experience would be beneficial. * Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing, and Proof Reading/Editing of Documents. * Ability to stay organized while working quickly. Strong attention to detail is also required. * Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.) * Required to take and pass a 90-day ROI Certification course with a score of 85% or higher. * To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by arenaflex Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. **Preferred Qualifications:** * Experience working in a high-volume production environment. * Proficiency in Microsoft Office (including Word and Excel). * Familiarity with healthcare industry and medical terminology. **Work Environment:** * This is a remote role (Call Center) with a full-time schedule of Wednesday to Sunday, 11am-7:30pm. * Comfortable working in a high-volume production environment. * Must provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions. **Benefits:** * Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor. * Company equipment will be provided to you (including computer, monitor, virtual phone, etc.). * Full benefits: PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan, and tuition Assistance. **Compensation:** * Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. * Equal Pay Act Minimum Range: $15.00 - $18.00 per hour. **Equal Opportunity Employer:** * arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. * All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. * This job is not eligible for employment sponsorship. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! **Join arenaflex today and be part of a team that is shaping the future of healthcare!** Apply for this job