[Remote] Regional Director, Operations

Note: The job is a remote job and is open to candidates in USA. Hopscotch Primary Care is dedicated to transforming healthcare in rural America by providing high-quality primary care tailored to meet patient needs. The Director, Regional Operations will oversee the performance and culture of clinics in Western North Carolina, focusing on clinical outcomes, patient experience, and team engagement.ResponsibilitiesOwn performance across clinical quality, patient experience, growth, profitability, and team engagement for a multi-site regionBuild and sustain a high-performing, patient-centered culture aligned with Hopscotch values and the communities we serveLead, coach, and develop Care Center Managers as strong operational and people leadersEnsure clear expectations, accountability, and support for clinic-level teamsRegularly review clinic and regional performance, identify trends and gaps, and lead targeted improvement plansLead onboarding, integration, and change management for newly acquired or de novo clinicsCollaborate with Population Health, Finance, Central Operations, Growth, and People Operations to execute against shared prioritiesIn close partnership with the Growth team, design and execute clinic-level and regional growth strategiesSkills5+ years of leadership experience in healthcare or a comparable service‑driven environment; multi‑site experience strongly preferredBachelor's degree requiredAbility to travel throughout the region (typically 3–4 days per week, with same‑day return)Proven ability to lead teams through change while delivering resultsComfort operating with ambiguity and building structure in fast‑moving environmentsStrong analytical and communication skills, grounded in data and actionA genuine commitment to improving care delivery in underserved or rural communitiesCompany OverviewHopscotch Primary Care is a healthcare company that aims to transform healthcare for rural communities across the country. It was founded in 2021, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is https://www.hellohopscotch.com/.