[Remote] Regional Director of Franchise Operations (Midwest)

Note: The job is a remote job and is open to candidates in USA. American Family Care (AFC) is the nation’s largest provider of urgent care service, offering convenient walk-in access seven days a week. The Regional Director of Franchise Operations leads the strategic expansion and performance optimization of the urgent care franchise network, driving market development and supporting new clinic launches.ResponsibilitiesLead and execute franchise performance strategies aligned with the organization’s goals and brand missionOversee the successful onboarding and launch of new franchise locations, ensuring operational readiness and performance ramp-upCollaborate with the marketing and development teams to identify high-potential markets and optimize local market entry strategiesMonitor new franchise performance, analyzing key metrics such as patient volume, EBITDA, and staffing efficiency to identify improvement opportunitiesDevelop scalable frameworks and tools to guide franchisees, focusing on sustainable growthWork closely with operations and training teams to ensure franchisees have the tools, resources, and knowledge needed to meet performance benchmarksPrepare and deliver quarterly performance and growth business review for executive leadershipMaintain strong relationships with franchise owners, providing consultative guidance to maximize revenue, compliance, and patient satisfactionRepresent the brand at franchise and healthcare industry events, promoting system growth and franchise engagementOther duties and responsibilities as assignedSkillsBachelor's degree in business, Healthcare Administration, or related field; MBA preferred7+ years of experience in franchising or multi-site healthcare managementProven ability to develop and execute growth strategies for emerging or established franchise systemsStrong understanding of urgent care operations, including staffing models, patient flow, and profitability driversExcellent analytical, communication, and relationship management skillsExperience mentoring and leading high-performing teams across multiple marketsAbility to travel for franchise clinic openings, development meetings, and market reviewsMBA preferredEMR experience preferred (Experity or other)Benefits401(k) matchingHealth insuranceOpportunity for advancementPaid time offTraining & developmentMedical, dental, vision, disability, life insurance, matching 401(k), and moreCompany OverviewAmerican Family Care is a medical practice offering occupational health services. It was founded in 1982, and is headquartered in Birmingham, Alabama, USA, with a workforce of 1001-5000 employees. Its website is https://www.afcurgentcare.com.