[Remote] Regional Deployment Business Operations

Note: The job is a remote job and is open to candidates in USA. Ciena is a global leader in high-speed connectivity, emphasizing a people-first approach and a flexible work environment. The Regional Deployment Business Operations role focuses on supporting operations teams to enhance business growth and improve margins through AI-driven insights and standardized practices.ResponsibilitiesSupport Americas Field Deployment team to drive improvement across all relevant KPI’sLead structured onboarding programs for all Deployment Resources (Technicians, Deployment Managers and Coordinators)Drive mentoring, knowledge transfer and continuous training cyclesEnable leadership decision-making through clear, data-driven reportingEnsure timely PO creation and invoicing to ensure accurate program financials are accurateDrive collaboration across all deployment support teams to maximize efficiency and cost recoveryPrepare and maintain accurate regional services field resource utilization metricsEnsure compliance with Ciena Finance guidance and SOX policiesMonitor and maintain performance and track key project management KPIsDevelop automated dashboards and reporting capabilitiesProvide historical performance analysis and trend visibilityExecutive Reporting & QBR SupportCoach Deployment managers/coordinators regarding operational usage of processes and toolsEnforce governance through systems such as Salesforce and KantataLead resource management process and tool improvementsSupport AI-driven workflow automation to reduce DM/DC effort and cycle timeDrive direct cost savings through process automationConduct capability assessments and identify PM skill development needsSkillsStrong stakeholder management across operations, finance, and sales teamsAbility to drive process improvement and automation initiativesFamiliarity with tools such as Salesforce, Kantata, Power BI, CPODS/Oracle, MS ProjectProven ability in financial management (forecasting, margins, cost control)Strong experience in project/program management and leadershipExperience with portfolio governance, KPIs and executive reportingBackground in telecom, networking, or services delivery environmentsExperience leading recruiting, onboarding, training and enablementBenefitsNon-Sales employees may be eligible for a discretionary incentive bonusSales employees may be eligible for a sales commissionMedical, dental, and vision plansParticipation in 401(K) (USA) & DCPP (Canada) with company matchingEmployee Stock Purchase Program (ESPP)Employee Assistance Program (EAP)Company-paid holidaysPaid sick leaveVacation timePaid Family Leave and other leaves of absenceCompany OverviewCiena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete. It was founded in 1992, and is headquartered in Linthicum Heights, Maryland, USA, with a workforce of 5001-10000 employees. Its website is http://www.ciena.com.Company H1B SponsorshipCiena has a track record of offering H1B sponsorships, with 9 in 2026, 34 in 2025, 21 in 2024, 36 in 2023, 44 in 2022, 30 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.