Remote Receptionist & Administrative Coordinator
Are you an organized, detail-oriented professional who takes pride in owning first impressions and keeping things running seamlessly? Pitcoff Law Group, a growing commercial litigation and business law firm based in New York City, is seeking a Remote Receptionist / Administrative Assistant to manage inbound communication, support client coordination, and ensure nothing falls through the cracks.
This is a fully remote role operating on Eastern Time hours. You will play a critical role in how prospective and existing clients experience the firm from the very first interaction.
This is not a passive, call-answering role. It requires ownership, responsiveness, and the ability to manage multiple priorities in a fast-paced, professional-services environment.
Why This Role
High-impact position: You own the firm’s first impression and ensure every inbound opportunity is handled with speed and professionalism
Structured environment: Clear systems, expectations, and workflows to support your success
Cross-functional exposure: Work closely with sales, legal, and operations
Growth opportunity: Expand into intake, operations, or client experience over time
What You’ll Do
Own all inbound communication, ensuring every call, email, and inquiry is handled promptly, professionally, and routed effectively
Capture key information and ensure prospective clients are directed to the appropriate next step without delay
Maintain accurate, real-time records of all interactions, ensuring visibility and follow-through across the team
Coordinate scheduling for consultations and internal meetings, ensuring a smooth and organized process
Manage voicemails, missed calls, and follow-ups with a same-day response standard
Support administrative workflows including data entry, document handling, and internal coordination
Monitor for urgency and escalate time-sensitive matters appropriately
Identify gaps or inefficiencies and contribute to improving processes over time
Performance Expectations
Consistently respond to inbound calls and inquiries in real time, minimizing missed opportunities
Ensure timely follow-up on all communications, ideally same day
Maintain complete and accurate records across systems
Demonstrate strong organization, reliability, and accountability in a remote environment
Who You Are
3+ years of experience in a receptionist, administrative, or client-facing support role, in a professional services environment - bonus for legal industry experience
Highly organized with strong attention to detail - nothing slips through the cracks on your watch
Strong verbal and written communication skills with a polished, professional tone
Able to manage multiple priorities and stay calm under pressure
Comfortable using and navigating systems such as CRM platforms, phone systems, and scheduling tools
Reliable, responsive, and self-directed in a remote environment
Nimble and adaptive to change
Available to work standard business hours in Eastern Time
About Pitcoff Law Group
Pitcoff Law Group represents companies and executives in commercial litigation, partnership disputes, and corporate matters. The firm combines sophisticated legal strategy with practical business insight, serving as both advocate and advisor to its clients.
We are in a period of growth, investing in systems, processes, and team development. Our culture values initiative, accountability, and clear communication. Team members are empowered to take ownership of their work and contribute to continuous improvement.
Compensation & Benefits
Base salary: $40,000 - $55,000 annually
Health insurance with up to 100% employer contribution
Dental, vision, disability, and life insurance
401(k) with employer contribution
Paid time off, including vacation, holidays, and personal days
Fully remote work environment
How to Apply
Please submit your resume along with a brief note highlighting your experience in client-facing or administrative roles and why you’re interested in this position.
We are an equal-opportunity employer committed to building a diverse and inclusive team.
Apply To This Job
This is a fully remote role operating on Eastern Time hours. You will play a critical role in how prospective and existing clients experience the firm from the very first interaction.
This is not a passive, call-answering role. It requires ownership, responsiveness, and the ability to manage multiple priorities in a fast-paced, professional-services environment.
Why This Role
High-impact position: You own the firm’s first impression and ensure every inbound opportunity is handled with speed and professionalism
Structured environment: Clear systems, expectations, and workflows to support your success
Cross-functional exposure: Work closely with sales, legal, and operations
Growth opportunity: Expand into intake, operations, or client experience over time
What You’ll Do
Own all inbound communication, ensuring every call, email, and inquiry is handled promptly, professionally, and routed effectively
Capture key information and ensure prospective clients are directed to the appropriate next step without delay
Maintain accurate, real-time records of all interactions, ensuring visibility and follow-through across the team
Coordinate scheduling for consultations and internal meetings, ensuring a smooth and organized process
Manage voicemails, missed calls, and follow-ups with a same-day response standard
Support administrative workflows including data entry, document handling, and internal coordination
Monitor for urgency and escalate time-sensitive matters appropriately
Identify gaps or inefficiencies and contribute to improving processes over time
Performance Expectations
Consistently respond to inbound calls and inquiries in real time, minimizing missed opportunities
Ensure timely follow-up on all communications, ideally same day
Maintain complete and accurate records across systems
Demonstrate strong organization, reliability, and accountability in a remote environment
Who You Are
3+ years of experience in a receptionist, administrative, or client-facing support role, in a professional services environment - bonus for legal industry experience
Highly organized with strong attention to detail - nothing slips through the cracks on your watch
Strong verbal and written communication skills with a polished, professional tone
Able to manage multiple priorities and stay calm under pressure
Comfortable using and navigating systems such as CRM platforms, phone systems, and scheduling tools
Reliable, responsive, and self-directed in a remote environment
Nimble and adaptive to change
Available to work standard business hours in Eastern Time
About Pitcoff Law Group
Pitcoff Law Group represents companies and executives in commercial litigation, partnership disputes, and corporate matters. The firm combines sophisticated legal strategy with practical business insight, serving as both advocate and advisor to its clients.
We are in a period of growth, investing in systems, processes, and team development. Our culture values initiative, accountability, and clear communication. Team members are empowered to take ownership of their work and contribute to continuous improvement.
Compensation & Benefits
Base salary: $40,000 - $55,000 annually
Health insurance with up to 100% employer contribution
Dental, vision, disability, and life insurance
401(k) with employer contribution
Paid time off, including vacation, holidays, and personal days
Fully remote work environment
How to Apply
Please submit your resume along with a brief note highlighting your experience in client-facing or administrative roles and why you’re interested in this position.
We are an equal-opportunity employer committed to building a diverse and inclusive team.
Apply To This Job