[Remote] Receptionist

Note: The job is a remote job and is open to candidates in USA. Finch is dedicated to making justice more accessible to American households, focusing on personal injury law. They are seeking a Receptionist to serve as the first point of contact for clients and vendors, ensuring professionalism and warmth in every interaction while managing inbound communications for multiple law firms. Responsibilities Answer inbound phone calls and messages on behalf of multiple law firms, representing each firm accurately, kindly, and professionally Act as the first point of contact for existing clients and vendors, setting a calm, friendly tone that helps callers feel heard and supported Ask thoughtful, focused questions to understand the purpose and urgency of each call or message Route calls to the appropriate case managers or legal staff, ensuring messages are delivered even when transfers go to voicemail Document and summarize inbound communications clearly and consistently so legal teams have full context Maintain responsiveness and reliability as a core builder of trust between law firms and their clients Skills Warm, confident communicator with a professional phone presence Naturally lead with empathy and patience when speaking with clients Can represent multiple organizations accurately while maintaining a friendly, approachable tone Pay close attention to detail and follow communication standards consistently Stay organized and composed while handling a high volume of inbound requests Are comfortable working independently in a remote environment Take pride in helping people feel supported during important moments Bilingual (Spanish) Benefits 100% coverage for health, dental, and vision 401(k) retirement plan In-office snacks, drinks, and daily team lunch and dinners Flexible PTO (we trust you to take the time you need) Company Overview Pre-litigation so good it runs itself. It was founded in 2024, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is