[Remote] Quality Assurance Analyst

Note: The job is a remote job and is open to candidates in USA. EchoStar Corporation is reimagining the future of connectivity with a diverse range of services. They are seeking a highly motivated Quality Assurance Analyst to support field technicians and ensure the highest standards of quality across their services.ResponsibilitiesProvide real-time virtual technical support to our field technicians, leveraging a suite of advanced software platforms including Zinc, CAPP, OFS, Slack, FS Installer, and CXO 360Manage and process work orders, ensuring strict adherence to established protocols and workflowsConduct comprehensive virtual reviews of completed field work to meticulously assess installation quality and ensure compliance with EchoStar's rigorous standardsCollect, analyze, and interpret data from various sources, particularly large datasets within spreadsheets, to identify key trends, pinpoint areas for improvement, and proactively suggest process enhancementsCollaborate cross-functionally with internal teams to develop innovative solutions and efficiently escalate complex issues as requiredExecute virtual audits to ensure unwavering compliance with company programs, including robust inventory controlsOversee routine data backups and accurately update critical performance metric reportsProvide dedicated support for Zinc Hotlines, including BD, Flock, and SlomansConduct targeted audits: Tower audits, evaluations of graduated Flock technicians, and pedestal inspectionsPotential involvement in M&D IT Tickets, contributing to critical system supportSkillsExceptional proficiency with spreadsheet software, with a strong emphasis on advanced Google Sheets capabilitiesSuperior written and verbal communication skills, capable of conveying complex technical information clearly and conciselyA meticulous attention to detail and highly developed observational skills, enabling the identification of subtle discrepancies and areas for improvementA proven aptitude for troubleshooting and effective problem-solving, with a track record of resolving technical challenges efficientlyA strong willingness to learn, adapt, and thrive in a dynamic, rapidly evolving professional environmentAvailability to work Pacific Standard Time (PST) business hoursAvailability to work on Saturdays and/or SundaysBenefitsFlexible spending accountsHSAA 401(k) Plan with company matchESPPCareer opportunitiesA flexible time away planCompany OverviewEchoStar Corporation (Nasdaq: SATS) is a premier provider of technology, networking services, television entertainment and connectivity, offering consumer, enterprise, operator and government solutions worldwide under its EchoStar®, Boost Mobile®, Sling TV, DISH TV, Hughes®, HughesNet®, HughesON™ and JUPITER™ brands. It was founded in 1980, and is headquartered in Englewood, Colorado, USA, with a workforce of 10001+ employees. Its website is http://echostar.com.