[Remote] QA Engineer IVR, Automation (TOSCA) & AWS Connect QA

Note: The job is a remote job and is open to candidates in USA. Dice is seeking an experienced QA Engineer to join their Healthcare technology team. The ideal candidate will be responsible for validating customer interaction platforms and ensuring high-quality automated testing processes in a regulated healthcare environment.ResponsibilitiesDesign, develop, and execute test plans, test cases, and test scripts for healthcare applications and contact center platformsPerform end-to-end testing of IVR systems, including call flows, speech recognition, routing, and integrations with backend applicationsDevelop and maintain test automation frameworks using TOSCA and implement automated regression suitesValidate and test AWS Connect implementations, including contact flows, queues, routing profiles, and integrations with third-party systemsCollaborate with developers, business analysts, and product owners to understand requirements and ensure comprehensive test coverageExecute functional, regression, integration, and system testing activitiesIdentify, document, and track defects using defect management tools and work closely with development teams for resolutionParticipate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectivesEnsure compliance with healthcare industry standards and data privacy requirementsSkills5+ years of experience in Software Quality Assurance and TestingStrong experience in IVR QA testing and contact center technologiesHands-on experience with Automation Testing using TOSCAExperience testing AWS Connect solutions and integrationsStrong understanding of API testing, integration testing, and end-to-end test scenariosExperience with defect tracking and test management tools such as Jira, ALM, or similar toolsKnowledge of Agile/Scrum methodologiesExcellent analytical, troubleshooting, and communication skillsPrior experience in the Healthcare domain, including healthcare applications, member services, or payer/provider systemsExposure to cloud-based testing and CI/CD environments is a plusCompany OverviewDice is the go-to career marketplace for tech professionals. It was founded in 2010, and is headquartered in Drachten, Friesland, NLD, with a workforce of 201-500 employees. Its website is https://www.or-quest.nl/.