Site Reliability Engineer - Identity and Platform Services
OMERS is a purpose-driven, dynamic, and sustainable pension plan that seeks a Site Reliability Engineer to support and operate customer identity and enterprise platform services. The role focuses on Customer Identity & Access Management (CIAM) solutions, ensuring platform reliability and security while collaborating with various teams to enhance operational efficiency.
Responsibilities
• Support the day-to-day operations and reliability of CIAM and related enterprise platforms
• Monitor, troubleshoot, and resolve authentication, authorization, and integration issues across environments
• Provide operational support for Ping Identity platforms and associated identity services
• Assist with configuration, deployment, and maintenance of SSO, MFA, and federation integrations
• Support identity and access flows using SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC)
• Participate in incident management, root cause analysis (RCA), and post-incident reviews
• Work with DevOps teams to support CI/CD pipelines and improve platform reliability
• Contribute to automation, monitoring, and alerting using scripts or existing tooling
• Collaborate with application and integration teams supporting enterprise platforms and external services
• Maintain operational documentation, runbooks, and standard operating procedures
• Follow security and compliance best practices related to identity and access management
Skills
• 1–2 years of experience in SRE, DevOps, platform engineering, or production support roles
• Basic to intermediate understanding of CIAM or IAM concepts
• Hands-on exposure to Ping Identity or similar identity platforms (e.g., Okta, Auth0, Azure AD B2C, ForgeRock)
• Working knowledge of authentication and authorization protocols: SAML 2.0, OAuth 2.0, OpenID Connect (OIDC)
• Familiarity with cloud platforms (GCP, Azure, or AWS) and web-based applications
• Understanding of REST APIs, JSON, and HTTP/S fundamentals
• Experience supporting production systems, including monitoring, alerting, and incident response
• Basic scripting or automation experience using Python, PowerShell, or similar
• Working knowledge of Linux fundamentals and system troubleshooting
• Strong communication skills and ability to collaborate with cross-functional teams
• Demonstrated enthusiasm for learning new technologies and adapting to evolving platform and business requirements
• Exposure to CIAM, IAM, or security-focused platforms
• Familiarity with SRE or DevOps practices such as monitoring, SLIs/SLOs, and on-call support
• Experience with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps
• Basic understanding of infrastructure-as-code concepts (e.g., Terraform)
• Awareness of security and compliance concepts related to identity and access management
• Interest in growing into CIAM engineering, platform reliability, or security engineering roles
Benefits
• Annual Incentive Award pursuant to our Short-term Incentive plan
• Long-Term Incentive plan
• Group benefits
• Retirement plans
Company Overview
• Founded in 1962, OMERS is one of Canada’s largest defined benefit pension plans, with C$140.7 billion in net assets as at June 30, 2025. It was founded in 1962, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.omers.com.
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Responsibilities
• Support the day-to-day operations and reliability of CIAM and related enterprise platforms
• Monitor, troubleshoot, and resolve authentication, authorization, and integration issues across environments
• Provide operational support for Ping Identity platforms and associated identity services
• Assist with configuration, deployment, and maintenance of SSO, MFA, and federation integrations
• Support identity and access flows using SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC)
• Participate in incident management, root cause analysis (RCA), and post-incident reviews
• Work with DevOps teams to support CI/CD pipelines and improve platform reliability
• Contribute to automation, monitoring, and alerting using scripts or existing tooling
• Collaborate with application and integration teams supporting enterprise platforms and external services
• Maintain operational documentation, runbooks, and standard operating procedures
• Follow security and compliance best practices related to identity and access management
Skills
• 1–2 years of experience in SRE, DevOps, platform engineering, or production support roles
• Basic to intermediate understanding of CIAM or IAM concepts
• Hands-on exposure to Ping Identity or similar identity platforms (e.g., Okta, Auth0, Azure AD B2C, ForgeRock)
• Working knowledge of authentication and authorization protocols: SAML 2.0, OAuth 2.0, OpenID Connect (OIDC)
• Familiarity with cloud platforms (GCP, Azure, or AWS) and web-based applications
• Understanding of REST APIs, JSON, and HTTP/S fundamentals
• Experience supporting production systems, including monitoring, alerting, and incident response
• Basic scripting or automation experience using Python, PowerShell, or similar
• Working knowledge of Linux fundamentals and system troubleshooting
• Strong communication skills and ability to collaborate with cross-functional teams
• Demonstrated enthusiasm for learning new technologies and adapting to evolving platform and business requirements
• Exposure to CIAM, IAM, or security-focused platforms
• Familiarity with SRE or DevOps practices such as monitoring, SLIs/SLOs, and on-call support
• Experience with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps
• Basic understanding of infrastructure-as-code concepts (e.g., Terraform)
• Awareness of security and compliance concepts related to identity and access management
• Interest in growing into CIAM engineering, platform reliability, or security engineering roles
Benefits
• Annual Incentive Award pursuant to our Short-term Incentive plan
• Long-Term Incentive plan
• Group benefits
• Retirement plans
Company Overview
• Founded in 1962, OMERS is one of Canada’s largest defined benefit pension plans, with C$140.7 billion in net assets as at June 30, 2025. It was founded in 1962, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.omers.com.
Apply tot his job
Apply To this Job