[Remote] Provider Operations Associate

Note: The job is a remote job and is open to candidates in USA. Carrum Health is a health tech company transforming how healthcare is delivered and experienced. The Provider Operations Associate role is designed for an organized and motivated individual to support the Provider Operations & Account Management team, ensuring smooth operations for providers and patients while collaborating on various tasks.ResponsibilitiesCollaborate closely with the Account Management team to efficiently implement new COE servicesSupport updates in the care app, Salesforce, implementation tickets, and shared drives to ensure accurate information managementOversee daily provider billing tasks and collaborate with internal finance teams to ensure the timely and accurate reconciliation of accountsTrack operational KPIs and pull data to provide actionable insights to the team, helping to continuously improve our provider relationships and processesOrganize and manage critical documentation in Confluence and the care app to ensure all internal stakeholders have access to accurate, up-to-date information about our provider partnershipsIdentify small operational inefficiencies, propose solutions, and assist in implementing basic process changes to streamline workflows and enhance team productivityUse the correct channels of communication to proactively ask for help, provide project updates, and collaborate with diverse internal teams to align operations with broader company goalsSkills0–2+ years of experienceA high degree of organization, ability to meet deadlines, and precise attention to detailStrong time management skills and the ability to deliver great work independently when given well-defined tasksAdaptability: You are comfortable managing multiple competing priorities. When faced with ambiguity or challenges, you seek help when needed but keep trying until you resolve the issue at handA growth mindset: You are eager to learn and grow in an evolving role. You actively seek out feedback on your work and take ownership of your development pathData fundamentals: You are capable of reviewing and reporting on data to support team objectivesA positive attitude and a spirit of generosity to go above and beyond for our provider partners, our members, and your internal colleaguesIntegrity: The ability to appropriately handle confidential information and adhere to HIPAA requirementsA team-player mentality: A desire to work in a start-up environment with an 'all hands on deck' attitudeResourcefulness: As an early member of a startup, we need people who take initiative. You look for small operational inefficiencies and offer suggestions to streamline workflows or improve your own performanceCollaborative spirit: A passion for working alongside diverse internal teams (sales, operations, client success, data, and product) to align your operational tasks with broader company goalsBachelor's DegreeExposure to, or a strong willingness to learn, various data tools (Tableau, Google Sheets, Excel)BenefitsStock option planFlexible schedules and remote workChicago and San Francisco offices availableSelf-managed vacation days, within reasonPaid parental leaveHealth, vision, and dental insurance401K retirement planCompany OverviewCarrum Health is a value-based centers of platform that ensures patients receive quality and less expensive care. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.carrumhealth.com.



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