[Remote] Program Manager (Southwest)

Note: The job is a remote job and is open to candidates in USA. NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. The Program Manager is responsible for managing complex programs and leading a portfolio of strategic accounts, ensuring financial performance and delivery execution while fostering client relationships.ResponsibilitiesOwn Services P&L for strategic accounts, driving revenue, cost control, and margin performanceDevelop accurate forecasts and proactively manage financial risks across portfolioLead execution of multi-year strategic account plans and growth strategiesIdentify and drive upsell and cross-sell opportunities aligned to client objectivesBuild and maintain senior client relationships; serve as primary escalation pointLead and participate in client-facing QBRs and account reviewsOversee program and project delivery to ensure on-time, on-budget, in-scope executionEstablish governance frameworks, including risk, issue, and dependency managementPartner cross-functionally with Sales, Delivery, Finance, and Legal on execution and contractsDrive service improvement, operational efficiency, and customer experience enhancementsManage program execution, including scheduling, reporting, financial tracking, and closureProvide leadership and oversight to program/project managers and cross-functional teamsUnderstand and articulate NWN service offerings and capabilitiesRepresent NWN with customers, partners, and internal stakeholdersEnsure compliance with organizational standards, policies, and delivery frameworksSkillsBachelor's Degree in Arts/Sciences (BA/BS) or equivalent experience10+ years of IT project / program management experienceExperience managing large-scale or strategic customer engagementsExperience working with cross-functional teams and stakeholders at all levelsSubject matter expertise in project and program management best practices (PMBOK-based)Strong financial acumen, including portfolio forecasting and margin managementExperience managing complex programs and multi-project portfoliosAbility to drive business outcomes through delivery execution and client engagementExperience working across Sales, Delivery, Finance, and Legal functionsStrong leadership, problem-solving, negotiation, and communication skillsDemonstrated ability to manage competing priorities across multiple accountsExperience mentoring and leading Program Managers or PMO team membersCurrent PMP CertificationBenefitsMedical, dental, and vision plansHealth Savings Account (HSA) and Flexible Spending Accounts (FSAs)Income protection through disability and life insuranceA 401(k) with company matchUnlimited PTOPaid company holidaysHybrid/remote workPaid bonding leave for eligible employeesEmployee discountsAccess to our Employee Assistance Program (EAP)Accident, critical illness, long-term care, and hospital indemnity coveragesLegal and identity theft protectionPet insuranceSupplemental life insurancesReferral bonusesCharitable donation matchingAllowances for eligible rolesCompany OverviewNWN delivers AI-powered technology solutions for the modern workplace. It was founded in 1986, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://www.nwnit.com.Company H1B SponsorshipNWN has a track record of offering H1B sponsorships, with 2 in 2024, 1 in 2023, 1 in 2022, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.