[Remote] Program Manager, Fulfillment Operations

Note: The job is a remote job and is open to candidates in USA. SupplyHouse.com is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies. They are seeking a Program Manager, Fulfillment Operations to lead facility buildout and automation initiatives, ensuring project execution aligns with scope, schedule, and budget while collaborating with various internal teams and external vendors.ResponsibilitiesLead project planning and execution for large-scale fulfillment center buildouts, including greenfield facility launches and FC moves from inception through go-liveOwn end-to-end coordination of automation system deployments (goods-to-person, conveyor/sortation, WMS integration) in partnership with automation vendors and internal ITDefine project scope, milestones, resource requirements, and success metrics; maintain detailed project plans and hold workstream owners accountable to timelinesPartner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless executionPartner with Operations, Finance, and Real Estate to develop and maintain capital and labor models supporting facility investment decisionsManage vendor relationships and deliverables across automation, construction, and equipment partners; escalate risks and hold vendors to contractual commitmentsFacilitate cross-functional communication across Operations, Supply Chain, IT, and Finance to ensure alignment on project status, risks, and decisionsIdentify and mitigate project risks; proactively surface issues to leadership with clear options and recommendationsConduct post-launch performance reviews to validate throughput, labor, and cost assumptions against design targets; feed lessons learned into future facility designSupport continuous improvement initiatives across the fulfillment network in partnership with the CI teamDevelop and maintain operational and financial models (volume projections, labor planning, capacity utilization) to support facility design and investment decisionsServe as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectationsSkillsBachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field3+ years of program management experience in a supply chain, fulfillment, warehouse operations, or related distribution/logistics fieldExperience managing large-scale capital programs/projects ($5M+) including vendor contracts and equipment procurementExperience managing cross-functional projects with simultaneous workstreams across Operations, IT, Finance, and external partnersDirect on-site fulfillment or warehouse operations experienceExperience with greenfield facility buildouts or large-scale FC relocationsFamiliarity with WES/WCS integration and automation vendor managementExperience with project management tools and methodologies (PMP, Agile, or equivalent)Experience in e-commerce or distribution environmentBenefitsComprehensive and affordable medical, dental, vision, and voluntary life insurance options401(k) with up to 4% company matchPaid vacation, sick time, and holidaysCompany-paid basic life insurance and long-term disabilityDiscounted auto, home, and pet insurance programsFlexible Spending Account (FSA)Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)Company-provided equipment and one-time $250 work from home stipend$750 annual professional development budget$25 monthly Grubhub creditCompany rewards and recognition programOwnership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishmentsWellness initiativesFlex-Time PolicyAnnual merit and bonus opportunitiesHands-on trainingDiversity and inclusion initiativesInternal mobility optionsProfessional development budgetDonation drivesEmployee-nominated contributionsSupport for non-profit organizationsVolunteer Paid Time OffCompany OverviewSupplyHouse is an online plumbing, heating, and HVAC distributor, carrying 150,000 products from top manufacturers. It was founded in 2004, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is http://www.supplyhouse.com/.