[Remote] Program Manager - Field Reimbursement

Note: The job is a remote job and is open to candidates in USA. Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions across the healthcare value chain. The Field Reimbursement Team Manager leads a national team of Virtual Access Educators to support patient access to critical therapies through compliant virtual education of healthcare providers and collaboration with various teams to navigate reimbursement processes.ResponsibilitiesLead, coach, and mentor a high-performing national VAE team, ensuring consistent delivery of high-quality virtual access education and reimbursement supportPartner with Sales and Market Access leadership to align reimbursement strategies with brand and territory goalsOversee VAE expertise in retail prior authorization processes, pharmacy benefit troubleshooting, payer requirements, and appeals pathwaysMonitor team performance across defined KPIs, including triage time, enrollment efficiency, case resolution cycle time, documentation quality, and HCP satisfactionImplement standardized processes, best practices, and compliant workflows for all VAE interactionsServe as primary liaison across internal teams to identify, escalate, and resolve systemic access barriersGuide the team in effective virtual engagement techniques, including platform use, presentation skills, and efficient troubleshootingEnsure all activities adhere to HIPAA requirements, non-promotional standards, and all SOP/BRD policies. Reinforce the compliant use of approved materials and approved talk tracks onlyOversee consistent and accurate CRM documentation, ensuring data quality, completeness, and insights that drive access strategySkillsProven leadership experience managing remote or field-based teams8+ years in the pharmaceutical or healthcare industry, with strong expertise in HCP access, reimbursement, and pharmacy benefitsDemonstrated collaboration with Field Sales, Market Access, and other commercial stakeholdersExperience leading reimbursement or access teams supporting retail medicationsExpertise in managing access complexities, especially for new-to-market therapiesAbility to translate payer insights into actionable coaching for access teamsStrong competency with CRM platforms (e.g., Veeva) and virtual engagement technologiesBenefitsMedical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costsAdditional health support, including telehealth and Employee Assistance Program (EAP) servicesCompany match on Health Savings Account contributionsFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vestingPaid Time Off (PTO) and Sick Leave to support work-life balanceTeam members receive nine paid holidays plus two floating holidaysOpportunities for advancement in a company that supports personal and professional growthA challenging, stimulating work environment that encourages new ideasWork for a company that values diversity and makes deliberate efforts to create an inclusive workplaceA mission-driven, inclusive culture where your work makes a meaningful impactCompany OverviewMercalis is an integrated life sciences commercialization that offers comprehensive solutions across the healthcare value chain. It was founded in 2000, and is headquartered in Morrisville, North Carolina, USA, with a workforce of 501-1000 employees. Its website is https://www.mercalis.com.