[Remote] Program Manager (contract)

Note: The job is a remote job and is open to candidates in USA. Microsoft is seeking a Program Manager (Contract) to work at the intersection of content strategy, data analysis, and live product operations. The role involves transforming user behavior and feedback into actionable plans to enhance engagement and improve content systems.ResponsibilitiesAnalyze user behavior, telemetry, and feedback to identify trends, gaps, and opportunitiesTranslate insights into actionable content plans, live operations schedules, and engagement strategiesDefine and evolve content structures including categories, topics, challenges, and recommendationsDrive live content planning and execution in a pre-launch and early-scale environmentPartner across product, design, engineering, and analytics teams to implement improvementsEvaluate output quality and consistency, identify issues, and drive resolutionWork with AI-generated content systems by running prompts, reviewing outputs, and flagging inaccuracies or failure patternsTurn recurring feedback into structured product or feature recommendationsContinuously test, iterate, and refine content strategies based on performance signalsSkills2 or more years of experience in data analysis and insight generation, including telemetry, user behavior analysis, or feedback-driven product decisions2 or more years of experience working with structured content systems such as spreadsheets, schemas, or large-scale output quality assurance1 to 2 or more years of experience working with generative AI tools and evaluating AI-generated contentStrong analytical thinking with the ability to turn ambiguous input into clear, actionable directionExperience working with user data, telemetry, or feedback-driven product decisionsComfort working with structured content systems such as spreadsheets or schemasAbility to evaluate quality at scale and quickly identify errors, inconsistencies, and edge casesFamiliarity with generative AI tools and comfort reviewing AI-generated outputsClear and effective communication skills with the ability to translate insights into recommendations and plansSelf-directed and decisive with the ability to operate independently without heavy oversightExperience with live operations, content planning, or engagement systems is a plusBackground in digital products, games, or interactive experiences is a plusExperience working with recommendation systems or personalization is a plusExposure to prompt-based content generation or AI-assisted workflows is a plusBenefitsMedical, dental & visionHospital plans401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)Company paid short and long-term disabilityHealth & Dependent Care Spending Accounts (HSA & DCFSA)Employee Assistance ProgramTime Off/Leave(PTO, Allegis Group Paid Family Leave, Parental LeaveCompany OverviewMicrosoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. It was founded in 1975, and is headquartered in Redmond, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.microsoft.com.