[Remote] Production & Tools Manager

Note: The job is a remote job and is open to candidates in USA. Maleda Tech is a global technology company seeking a Production & Tools Manager to oversee the production operations for its outbound communications team. The role involves managing a small team, leading campaign production, and acting as a liaison between stakeholders and the production team, ensuring quality and compliance in high-volume campaign launches.ResponsibilitiesOwn the production queue end to end: intake, prioritization, assignment, build, QA, and launch of campaigns across email, push, SMS, in-app, landing pages, and emerging channelsLead a 15-minute daily stand-up to prioritize the day's work and direct the workload of two production developersServe as liaison between campaign stakeholders and the production team, translating ambiguous requests into clear, actionable production briefsPerform hands-on campaign production, including building audiences with SQL, building content, assembling multi-step journeys, and QASet and enforce quality standards covering content accuracy, rendering, audience logic, suppression rules, and targetingApply privacy and compliance rules (GDPR, CAN-SPAM, opt-in/opt-out preferences) to every send as the final gate before launchForecast capacity, estimate level of effort, set realistic timelines with stakeholders, and prevent bottlenecks before they back up the queueOwn the marketing automation platform: maintain templates and shared infrastructure, document best practices, and educate cross-functional partners on what the tools can doAdvise stakeholders on campaign strategy and channel recommendations, suggesting more efficient or effective approaches where appropriateSkills8+ years of experience in marketing operations, campaign production, or digital communications, including experience leading campaigns or production workflows in a high-volume, short-timeline environmentHands-on experience with enterprise marketing automation platforms such as Eloqua, Salesforce Marketing Cloud, or Braze (experience with only entry-level tools like Mailchimp will not qualify)Working knowledge of SQL: able to read queries, understand joins and logic, edit templates, and catch errors (building from scratch is not required)Solid understanding of GDPR, CAN-SPAM, and opt-in/opt-out regulations as applied to campaign productionExperience building multi-channel, multi-step journeys and automations, not just single sendsStrong stakeholder management: able to intake requests, set expectations, and influence without direct authorityComfort with urgency and ambiguity, with the judgment to flex processes when needed while never skipping quality checksUS basedExperience with IterableExperience with A/B testing frameworks and interpreting results at a working levelBackground in a regulated industry (financial services, pharma, gambling) or a tech/SaaS companyExperience working with global teams across time zonesExperience creating dynamic content for global, multi-language campaignsAdvanced SQL, audience segmentation, boolean targeting logic, or suppression rule designExperience designing or improving production workflows, intake systems, or cross-team handoff processesBenefitsW2 optionCompany OverviewMaleda Technologies is a minority-owned company based in California that specializes in connecting highly skilled IT professionals from the US and Africa with different clients working in Silicon Valley, and beyond. It was founded in undefined, and is headquartered in Richmond, CA, US, with a workforce of 11-50 employees. Its website is https://www.maleda-tech.com/.