[Remote] Product Manager/Account Manager

Note: The job is a remote job and is open to candidates in USA. Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. They are seeking an experienced Product Manager/Account Manager to provide product management support services and manage client accounts, ensuring alignment with business goals and customer needs through strategic analysis and collaboration.ResponsibilitiesOversee and advise the development of a product or products within the client product portfolioLead, assist and/or guide the identification and articulation of client business program objectives and key results (OKRs) for product development or deliveryLead, assist and/or guide the identification of relevant performance outcome measuresLead, assist, and/or guide the development and management of product vision, product Roadmap, and serve as the content authority for the acceptance criteria for product featuresLead, assist, guide, and monitor efforts to establish quantifiable and qualitatively measurable product performance measuresContribute to internal and external stakeholder understanding of and support for product management processes, artifacts, and results with project staff, project sponsor, Subject Matter Experts (SMEs), and other internal and external stakeholdersRepresent and align with the client Product Management organization in all internal and external stakeholder interactionsWork collaboratively with other vendors and state staff on team assignmentsParticipate in the client Product Manager Community of Practice, contributing constructively to the development of the Product Management competency of the entire organizationResolve, or appropriately escalate, when necessary, obstacles for product delivery teams related to product needs, questions or conflictsAssist and support Product Owners to understand Stakeholder and User pain points, needs, opportunities, and priorities such that they can serve as the voice of the customer/user to product development teams and set delivery team backlog priorities appropriatelyConsult with client Product Management leadership to guide and align individual products with the client Product Portfolio Vision, Goals and RoadmapAssist and support client Product Managers and Product Owners to ensure product user acceptance and use, including through development of implementation plans, acceptance metrics, and performing activities related to executionAssist and support client Product Manager and Product Owners to identify and articulate acceptance criteria for user storiesAssist with and support stakeholder management/user relations during product planning, discovery, and developmentConduct business solution research, assisting with the identification of business process re-engineering to maximize the value of new products and/or support product adoptionPrepare or assist with development of workflow and business architecture diagrams as necessary to establish a thorough understanding of as-is and to-be business processesAssist with driving product launches and collaborating with business teams to facilitate awareness and adoption of new features and capturing customer feedbackUse data to assess product use outcomes and refine and/or iterate upon product priorities to achieve product strategyParticipate in scrum ceremonies, including sprint planning, backlog refinement, sprint review, and retrospectivesAssist with writing and refining user stories to support Product Owners to maintain a ready-to-work backlog aligned to the Product RoadmapAssist with writing and editing release notes, training materials, or other communications to the product stakeholders and usersEstablish and maintain a client program-focused product management process that supports the modernization of mission-critical applications/productsPrepare and present product strategy, Roadmap, and priorities to internal and external stakeholders with exceptional communication materials and skillSkillsProven work experience as an Account Manager juggling multiple accounts and/or projects at a timeWithin the last ten (10) years, must have a minimum of three (3) years of full time equivalent (FTE) experience in understanding end-to-end product development cycles developing products; UX conducting market research; generating product requirements; determining product road maps and specifications, production timetables, and time-integrated plans for product introduction; developing service to market strategies; and managing client service relationsMust possess a bachelor's degree. Successful completion of a bootcamp in a related field plus an additional year of experience may be substituted for the degree requirement. A copy of the degree must be provided upon requestWithin the last ten (10) years, must have a minimum of nine (9) years of FTE experience in developing products; conducting market research; pricing and developing marketing strategies. At least three (3) years of that experience must have been in a lead capacityWithin the last five (5) years, must have a minimum of three (3) years of FTE experience in the developing use cases, scenarios, and workflow analyses to help create and validate business requirementsWithin the last ten (10) years, must provide at least two (2) references from previous engagements of similar size, scope, and type of serviceHold an active and valid Scrum Product Owner Certification. A copy of the certificate must be provided upon requestHold an active and valid SAFe® Product Manager/Product Owner or Agilist Certification. A copy of the certificate must be provided upon requestWithin the last five (5) years, experience in developing product objectives and key results with internal and external governmental stakeholdersWithin the last five (5) years, experience working with Medicare/Medicaid/Medi-Cal programs or servicesTwo (2) years working as a Account Manager serving State of California government organizationsBenefitsThe salary and benefits of the bigger companiesA flexible workplaceA great work-life balanceCompany OverviewCapio Group is an IT company that provides project management, cloud architecture, data center, and application development services. It was founded in 2010, and is headquartered in Sacramento, California, USA, with a workforce of 11-50 employees. Its website is https://capiogroup.com/.