[Remote] Senior ServiceNow AI Engineer

Note: The job is a remote job and is open to candidates in USA. CVS Health is seeking a Senior ServiceNow AI Engineer, a platform engineering role focused on enabling and scaling enterprise AI capabilities across the ServiceNow platform. The role involves configuring and operating Now Assist and Moveworks integration, ensuring secure and reusable AI services across various domains.ResponsibilitiesConfigure, deploy, and operate Now Assist capabilities (Skills, Agents, Agentic Workflows, Agent to Agent Integration, AI Control Tower, Now Assist for Creator)Integrate and align Moveworks with ServiceNow experiences, ensuring seamless handoff, consistent intents, and enterprise‑approved patternsDevelop within platform‑level AI standards for enterprise re-use and scalabilitySupport Citizen Developer model for AI EnablementSupport ESM SDLC process (Development, Testing, Code Migration, Deployment)Design and maintain reusable AI configurations, including Skills and AgentsDefine reference architectures for common use cases across AI configurationsEnsure AI solutions align with ServiceNow platform architecture, performance expectations, and upgrade compatibilityLeverage out‑of‑the‑box and configurable AI features wherever possible to maximize maintainability and upgrade safetyUse scripting and custom logic only when required to extend capabilities, integrate systems, or enforce enterprise guardrailsBuild and maintain integrations using Integration Hub, APIs, and event‑driven patterns to support AI‑initiated actionsResponsible AI Governance to ensure: Appropriate data access boundaries, Role‑based controls and logging, Human‑in‑the‑loop and escalation patternsSupport architecture reviews, AI technical governance boards, and risk assessments for AI featuresDocument AI designs, data sources, and controls to support audit and compliance requirementsSupport the definition of and monitoring of platform‑level AI KPIsContinuously tune prompts, intents, and configurations based on usage data and outcomesPartner with product teams to validate AI value realization across domainsEstablish operational runbooks for AI capabilities, including monitoring, incident response, and problem managementManage AI feature lifecycle across environments (lower → production), including testing, releases, and upgradesEvaluate new ServiceNow AI features and vendor enhancements, providing recommendations for platform adoptionSkills5+ years of ServiceNow platform engineering or development experience3+ years of experience in ServiceNow configuration, security model, data structures, scripting and integration patterns3+ years of experience working in a central platform or shared services modelAt least 1+ years of experience enabling Now Assist or AI-assisted ServiceNow capabilities in productionAt least 1+ years of experience in translating enterprise AI strategy into practical, governed platform capabilitiesExperience integrating or operating Moveworks with ServiceNowExperience with knowledge management, service catalog design, and intent modelingFamiliarity with AI governance, privacy, and enterprise risk management conceptsExperience supporting multiple ServiceNow domains (HRSD, ITSM, ITOM, ESM)Technical Skills: ServiceNow: Now Assist (all capabilities), Flow Designer, IntegrationHub, Performance Analytics, Advanced ScriptingAI Enablement: prompt configuration, intent/topic modeling, fallback and escalation design, evaluation metricsIntegration: REST APIs, OAuth, data mapping, event-based workflowsEngineering Practices: configuration management, CI/CD awareness, documentation, upgrade readinessCertifications: ServiceNow Certified System Administrator (CSA), ServiceNow Application Developer, ServiceNow Implementation Specialist (any major domain), ServiceNow AI-related credentials (where available), Enterprise AI governance or cloud AI fundamentals trainingBenefitsThis position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Medical, dental, and vision coveragePaid time offRetirement savings optionsWellness programsOther resources, based on eligibilityCompany OverviewCVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is https://www.cvshealth.com/.Company H1B SponsorshipCVS Health has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.