[Remote] Product Manager - Visitor Experience

Note: The job is a remote job and is open to candidates in USA. Mappedin is the leading indoor mapping platform transforming the way venues are experienced, managed, and understood. They are seeking a Senior Product Manager to lead the evolution of visitor-facing products, working closely with Design, Engineering, and Customer Success to create intuitive and high-quality products that enhance user experiences in complex indoor spaces.ResponsibilitiesOwn the vision, roadmap, and prioritization for key visitor-facing productsBalance customer needs, user experience, technical considerations, and business goalsDefine what success looks like and measure outcomes over timePartner with leadership to align product direction with company prioritiesWork closely with Design and Engineering to deliver intuitive, polished user experiencesIdentify opportunities to improve usability, accessibility, performance, and engagementUse research, analytics, customer conversations, and observation to understand user behaviorAdvocate for a high-quality product experience from concept through launchEngage directly with customers and internal teams to understand challenges, workflows, and opportunitiesTranslate qualitative and quantitative feedback into product decisionsIdentify patterns across customer requests rather than simply responding to individual asksStay informed about industry trends and evolving customer expectationsCoordinate across Product, Engineering, Design, Customer Success, and Go-To-Market teamsCommunicate priorities, trade-offs, and progress clearlyFacilitate alignment and decision-making across diverse stakeholdersHelp teams focus on the highest-impact opportunitiesSkills5+ years of Product Management experience in software or technology companiesExperience shipping customer-facing products that people use regularlyStrong product judgment and demonstrated ability to prioritize effectivelyComfort operating in environments where not every answer is known upfrontExperience working closely with designers and engineers to deliver high-quality user experiencesStrong communication skills and ability to influence without formal authorityDemonstrated curiosity about users, customer behavior, and how products create valueTrack record of using data and evidence to inform product decisionsExperience with location-based services, mapping, navigation, or spatial technologiesExperience with mobile applications, kiosks, digital signage, or consumer-style productsExperience incorporating AI capabilities into customer-facing productsExperience serving enterprise customers with complex workflowsBenefits20 days of paid vacation starting on day oneComprehensive health benefitsMeaningful ownership and influenceOpportunity to shape products used in major venues around the worldA team of bar raisers with low ego and high ownershipCompany OverviewMappedin creates digital maps that turn indoor spaces into interactive maps for web, mobile, and kiosks. It was founded in 2011, and is headquartered in Waterloo, Ontario, CAN, with a workforce of 51-200 employees. Its website is http://www.mappedin.com.