[Remote] Product Manager, Support Experience

Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. As a Product Manager for Support Experience, you will improve Stripe’s user-facing AI agent and redefine user interactions by building effective AI solutions to solve real-world problems.ResponsibilitiesMake Stripe’s conversational AI agent as capable and effective as our best human agents by identifying customer problems and building solutions to themBe opinionated on the UX for conversational AI - the best experiences are a hybrid of UI and conversation - you’ll need to identify the primitives we need to build to be successfulBuild, ship and iterate on AI skills, and help build the systems that enable the rest of Stripe to do the sameCreate continuous improvement loops from problems to scaled AI solutions and relentlessly accelerate those loopsRedefine how we think about quality for agentic conversationsPartner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agentSkills5+ years of experience as a Product ManagerDeep user empathy and a high bar for user experienceExperience leading cross-team initiatives from ideation to executionTechnical expertise: You've led technical products and/or have a background in computer science (or similar)Strong written and verbal communication skillsBenefitsEquityCompany bonus or sales commissions/bonuses401(k) planMedical, dental, and vision benefitsWellness stipendsCompany OverviewStripe is a financial technology company that provides online payment processing and payment infrastructure for businesses. It was founded in 2010, and is headquartered in South San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://stripe.com.Company H1B SponsorshipStripe has a track record of offering H1B sponsorships, with 40 in 2026, 272 in 2025, 283 in 2024, 141 in 2023, 379 in 2022, 276 in 2021, 111 in 2020. Please note that this does not guarantee sponsorship for this specific role.