[Remote] Product Manager, Partnerships and Marketplaces

Note: The job is a remote job and is open to candidates in USA. itD is seeking a Product Manager in Marketplaces & Partnerships to join our Retail consulting services practice. The ideal candidate will work with a leading retail client to drive high-impact initiatives across partner-facing experiences and integrations, enhancing customer value through third-party partnerships.ResponsibilitiesPartner with the Senior Product Manager to shape near-term priorities and translate Marketplaces & Partnerships strategy into a clearly sequenced execution plan, owning delivery for assigned product areas and partner workstreamsLead partner onboarding from discovery through launch: requirements definition, solution design, operational readiness, go-to-market coordination, and post-launch optimizationWork with Engineering and partner technical teams to deliver scalable integrations (e.g., APIs, feeds, webhooks, and data exchange), including authentication, data quality, and observabilityOwn the end-to-end partner experience across critical journeys such as catalog ingestion, pricing and promotions, inventory/availability, order routing, cancellations/returns, customer service handoffs, and settlement considerations in partnership with FinanceEstablish and maintain partner operating rhythms: status reporting, escalation paths, release planning, and shared success metricsManage prioritization and trade-offs across multiple partners and internal stakeholders; proactively surface risks, dependencies, and resourcing needs in a fast-paced environmentDefine, monitor, and analyze KPIs (e.g., onboard time, catalog health, in-stock rate, order defect rate, cancellation/return rate, customer contact rate, and partner SLA adherence) to inform data-driven product decisionsDrive continuous improvement via experimentation, playbooks, and automation that reduce manual effort and improve partner scaleUse AI-assisted delivery (including coding agents) as a repeatable practice to accelerate PM and engineering throughput: generate first drafts (PRDs, user stories, acceptance criteria, release notes), validate outputs with data and SMEs, and define guardrails for privacy/security, partner data handling, and human-in-the-loop approvals for high-risk or customer-impacting changesCreate clear documentation (PRDs, user stories, process flows) and communicate product decisions and trade-offs to business, technical, and external partner audiencesCollaborate with your itD practice team on industry thought leadershipComplete client case studies and learning material (blogs, media material)Attend internal itD networking and practice community events (in person and virtual)Work with leadership on career fast-track opportunitiesSkillsProven ability to operate in a fast-paced environment, managing multiple concurrent partner workstreams while maintaining high quality and clear communicationStrong cross-functional leadership with the ability to influence Business Development, Operations, Legal/Compliance, Finance, Customer Service, and Engineering partners without direct authoritySolid understanding of technical integration concepts (APIs, data feeds, webhooks, data quality, monitoring/alerts) and ability to translate constraints into great customer and partner experiencesAnalytical and metrics-driven; able to define KPIs, build/interpret dashboards, and use data to prioritize and evaluate successDemonstrated, hands-on experience using AI-assisted development tools and coding agents to support product delivery, with an understanding of key risks (hallucinations, privacy/security, IP, and data leakage) and the ability to define appropriate mitigationsExcellent written and verbal communication skills; comfortable presenting product strategy, priorities, and trade-offs to senior leadership and external partner stakeholdersNimble and resourceful — comfortable hunting down information, asking the right questions, and contributing from day one with limited oversight4–6 years of experience in Product Management or a related roleExperience building and scaling partner-facing products (e.g., onboarding workflows, developer experiences, APIs/feeds, SLAs) and working directly with external partners or vendorsBachelor's Degree required (or comparable professional experience)Background in ecommerce, marketplaces, platform, or partner/integration domains strongly preferredExposure to loyalty, order fulfillment, or omnichannel/stores experience is a valuable advantageFamiliarity with Agile delivery models and common collaboration tools (e.g., JIRA, Confluence, Slack, MS Teams)MBA preferred but not requiredBenefitsMedicalDentalVisionLife insurancePaid holidays401K + matchingNetworking & career learning and development programsCompany OverviewitD is a different kind of technology and software development consultancy that puts client needs at the center of what we do. It was founded in 2005, and is headquartered in Campbell, California, USA, with a workforce of 501-1000 employees. Its website is https://itdtech.com.Company H1B SponsorshipitD has a track record of offering H1B sponsorships, with 3 in 2025, 1 in 2024, 3 in 2023, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.