[Remote] Product Manager (Care Navigation & Member Search)

Note: The job is a remote job and is open to candidates in USA. Handl Health is a company focused on making healthcare accessible and affordable. They are seeking a Product Manager to lead the member navigation and search experience, helping users find the right healthcare providers and making informed decisions about their care.ResponsibilitiesOwn the member navigation and search experience: the product members use to find providers and procedures, understand cost and quality, and choose where to get careDefine search, ranking, and relevance: how members query, how results are ordered and filtered, and how we make the most useful option easy to findTurn cost and quality data into clear guidance: design how price estimates, provider information, and quality signals are presented so a non-expert can decide with confidenceOwn the experience when data is incomplete: define graceful fallbacks, confidence cues, and messaging for searches where we have partial or no answer, so members are never misledPartner with the data and platform teams: translate member needs into clear requirements for the pricing and provider data that powers search, and validate that what surfaces is accurateDefine and own success metrics: search success rate, time-to-decision, result engagement, member trust and satisfaction, and steerage toward higher-value careTalk to members and customers regularly: understand how people actually navigate care, where search falls short, and what would make them trust a recommendationBuild AI-native specs: focus on the member, the moment, the decision, the experience, and what “good” looks like — so engineering and design can ship against them without translationChampion member trust: every result and recommendation has a clear rationale and an honest story for uncertainty and edge casesSkills4–7 years as a Product Manager, with direct experience shipping at least one of: A search, discovery or ranking product, A marketplace or directory product where users compare and choose between options, A decision-support or recommendation experience that helps non-experts make complex choicesStrong working knowledge of: Consumer UX and the craft of making complex information simple and trustworthy, Search and ranking fundamentals: query intent, relevance, filtering, result presentation, Experimentation and product analytics: defining metrics, running A/B tests, reading the results, Working with data and engineering teams to source and validate the information behind a productComfortable reasoning about data quality and validating that what users see is correctProven ability to set product direction in ambiguous, fast-moving environmentsExperience operating in an early-stage company; you are comfortable with the pace, ambiguity and ownership that comes with Series AExperience shipping AI- or ML-powered search, ranking or recommendation featuresStrong written communication: You can write a spec that design and engineering can ship against without translationExperience with healthcare, benefits or other regulated consumer domainsExperience designing for users making high-stakes, infrequent, emotionally charged decisionsExperience working with benefits consultants, self-funded employers or third-party administratorsBenefitsEmployee Stock OptionsGenerous health benefits and 401K matchingFlexible paid vacation, parental and medical leaveA stipend to help you set up a home officeCompany OverviewPrice transparency platform that helps benefits consultants convert more business, retain clients and execute on savings goals. It was founded in 2022, and is headquartered in Wilmington, Delaware, USA, with a workforce of 11-50 employees. Its website is https://www.handlhealth.com/.