[Remote] Product Manager

Note: The job is a remote job and is open to candidates in USA. CWA Merchant Services is a FinTech company focused on building innovative products. The Product Manager role involves defining product vision and strategy, leading product initiatives, and connecting business and technology teams to deliver user-first products.ResponsibilitiesDefine product vision and strategy and own the roadmap for merchant reporting, insights, and data experiences, ensuring merchants can easily understand and act on their business performanceLead product initiatives through research, discovery, design, delivery, and deductionTranslate complex data into meaningful insights and storytelling, enabling merchants to make confident, data-driven decisionsCreate intuitive dashboards, reporting workflows, and data visualizations that provide merchants with clarity on sales, operations, and customer behaviorDevelop success metrics that guide prioritization and measure the impact of reporting and data experiencesDefine, document, and review requirements with stakeholders and engineeringFacilitate beta testing to recommend improvements to product prior to launchCommunicate development status and go-to-market strategyDevelop and write training content to ensure alignment of product knowledge internally and externally (sales)Define and analyze data driven metrics that inform successChampion the merchant and their customers to offer a stable, secure, and seamless payments experienceCollect and prioritize feedback and requests from merchants, sales partners, and the organizationResearch and understand industry trends and the competitive landscapeSkillsBA/BS in a quantitative or technical field2+ years experience in product management in the financial services coupled with deep knowledge and passion for paymentsAbility to think like a small business ownerCreative and strategic product thinkerStrong verbal and written communication skills to identify user challenges and needsAbility to positively influence others and maintain effective business relationshipsSelf-motivated with the ability to work through uncertaintyProven track record of building products from inception to executionWorking knowledge of the agile development processExperience in business operations and reportingExperience in Payments software is strongly preferredBenefitsMedical, Dental, & Vision CoverageFlexible Paid Time Off401(k) + MatchMental Health Support & Well-Being ProgramPaid Maternity & Paternity LeaveEducation AssistanceCompany-funded Lifestyle Spending AccountCompany OverviewCWA Merchant Services is based in Syosset, NY and supports merchants in all different industries, specializing in both card present and card not present payment processing. It was founded in 1985, and is headquartered in Woodbury, New York, USA, with a workforce of 11-50 employees. Its website is https://cwamerchantservices.com/.