[Remote] Principal Product Manager – Payment Operations Value Stream

Note: The job is a remote job and is open to candidates in USA. Blackbaud is a company that powers social impact through purpose-driven technology and responsible AI. They are seeking a Principal Product Manager for Payment Operations to translate strategy into a roadmap, ensuring alignment across stakeholders and driving execution in the payments lifecycle.ResponsibilitiesTranslate Payment Operations value stream strategy into an experience roadmap that drives measurable business impactPartner with Value Stream Owner, Business Architects, and Solution Architects to maintain unified vision across Payment Operations capabilitiesEnsure alignment with GTM strategy, AOP, and long-range planning outcomesBuild and refine a prioritized Feature backlog for the Payment Operations value streamCollaborate with Product Owners to ensure high-quality decomposition into user storiesResolve intra-ART priority conflicts using economic impact and value scoringLead both the software changes and associated business process changesLead definition of end-to-end journey improvements across Payment Operations capabilities, balancing customer experience, operational efficiency, and control requirementsDrive friction reduction and reliability improvements across payment experiences while maintaining regulatory, risk, and compliance standardsPartner with internal teams that rely on Payment Operations (e.g., product, support, finance, risk/compliance, and customer success) to align on experience design and operational readinessLead Feature refinement, estimation, and prioritization for PI PlanningAlign the Payment Operations backlog with Enterprise, Value Stream, and platform priorities, including capacity and funding guardrailsParticipate in ART events including PI Planning, System Demos, and Inspect & Adapt sessionsEnter Features into Agile Lifecycle Management tool (Azure DevOps)Demonstrates updated functionality in System DemosCollaborate across Operations, Product, Risk/Compliance, Finance, Legal, Customer Support/Success, and IT to align feature scope with operational impact, controls, and readinessInfluence without authority to drive shared accountability across the value streamDefine and track KPIs and partner with analytics teams to monitor performance and adjust improvements accordinglyAccept features when they meet the Definition of DoneSkills8 years or more years of Product Management, Experience Design experience5 or more years of Payments/Product Operations, or Value Stream leadership (SaaS preferred)Demonstrated experience leading cross-functional delivery teams in Agile/Scrum or SAFe environmentsDemonstrated ability to manage complex multi-stakeholder backlogsStrong analytical capability and prioritization skills including WSJF or similar frameworksExcellent communication and facilitation skillsExperience leading integrated changes across payment processing systems and operational processes (e.g., exceptions, reconciliation, disputes), including controls, documentation, and change managementProduct management experience in Fintech SaaS products and servicesSAFe PMPO certificationExperience working in or with SAFe Agile Release Trains (ARTs) and PI Planning, including feature definition, WSJF-based prioritization, and dependency managementExperience with end-to-end payment processing and operations, including authorization, settlement, refunds, disputes, fraud/risk, and reconciliationExperience defining technical and user requirements in Application Lifecycle Management software such as AzureDevOps or JIRAFamiliarity with enterprise data and architecture domainsExperience leveraging AI/ML-enabled platforms to automate operational workflows (e.g., payments processing, reconciliation, exception handling, KYC/AML reviews)Proven ability to identify high value AI use cases and translate them into measurable operational outcomes (cost, risk, cycle time, accuracy)Ability to deliver work which meets all minimum standards of quality, security and operabilityBenefitsMedical, dental, and vision insuranceRemote-flexible workforceWellness Programs401(k) program with employer matchFlexible paid time offGenerous Parental LeaveDonations for DoersPet insurance, legal and identity protectionTuition reimbursement programCompany OverviewBlackbaud is the world’s leading provider of AI-powered solutions for social impact. It was founded in 1981, and is headquartered in Charleston, South Carolina, USA, with a workforce of 1001-5000 employees. Its website is https://www.blackbaud.com.Company H1B SponsorshipBlackbaud has a track record of offering H1B sponsorships, with 1 in 2026, 5 in 2025, 4 in 2024, 3 in 2023, 15 in 2022, 4 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.