[Remote] Principal Product Manager, Device Connectivity

Note: The job is a remote job and is open to candidates in USA. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. They are hiring a Principal Product Manager to own the end-to-end device connectivity experience across their product ecosystem, ensuring reliable, scalable connectivity for Vivint devices and improving customer trust and experience.ResponsibilitiesOwn the product strategy and roadmap for how Vivint devices connect to customer networks and maintain reliable connectivity over timeDefine the customer and system experience across onboarding, authentication, provisioning, reconnection, and long-term network resiliencePartner deeply with hardware, platform, mobile, and cloud teams to shape connectivity architecture and deliver reliable experiences across the device portfolioDrive prioritization and tradeoff decisions across protocols, performance, diagnostics, and recovery flows to improve connection success and reduce field issuesEstablish and manage core connectivity metrics, including pairing success, time to connect, disconnect rate, reconnection success, and long-term device stabilityLead cross-functional delivery from concept through launch and iteration, aligning stakeholders around a clear vision for dependable device connectivitySkills5+ years of product management experience, including ownership of technically complex products or platform capabilitiesStrong experience working with hardware teams and building products where device performance and connectivity are core to the customer experienceFamiliarity with connectivity protocols and standards such as Z-Wave, Wi‑Fi, Matter, Bluetooth, or similar technologiesProven track record of leading cross-functional teams across product, engineering, design, QA, hardware, and platform organizationsStrong systems thinking and product judgment, with the ability to turn technical complexity into clear priorities and customer-facing outcomesAnalytical mindset with comfort defining reliability metrics, diagnosing failure patterns, and using data to guide iterationExcellent communication skills and the ability to influence across teams while driving alignment in a fast-moving, ambiguous environmentBenefitsPaid holidays and flexible paid time awayEmployee/Friends/Family DiscountsMedical/dental/vision/life coverage & 24/7 Medical Hotline401(k) + Employer MatchEmployee Resource GroupsQuarterly Innovation WeeksAnnual bonus, short- and long-term incentives, and program-specific awardsBenefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accountsCompany OverviewVivint offers an integrated smart home system along with in-home consultation, professional installation, monitoring, and support. It was founded in 1999, and is headquartered in Provo, Utah, USA, with a workforce of 10001+ employees. Its website is http://www.vivint.com.Company H1B SponsorshipVivint has a track record of offering H1B sponsorships, with 10 in 2025, 20 in 2024, 19 in 2023, 26 in 2022, 20 in 2021, 24 in 2020. Please note that this does not guarantee sponsorship for this specific role.