[Remote] Principal Product Manager - Billing

Note: The job is a remote job and is open to candidates in USA. Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. The Principal Product Manager, Billing defines and evolves the product strategy for Duck Creek’s billing capabilities, ensuring solutions enable accurate premium billing and operational efficiency.ResponsibilitiesDefine and own the product strategy and roadmap for Duck Creek’s billing domain, including invoicing, payment processing, commissions, collections, disbursements, reconciliation, and automation capabilitiesAct as the general manager for your product, owning strategy, execution, and financial outcomesTranslate insurer billing practices, payment preferences, financial controls, and regulatory considerations into clear, prioritized product capabilities and outcomesProvide product leadership for billing experiences that support billing accuracy, payment flexibility, collections effectiveness, and operational efficiencyLead structured product discovery to frame complex billing, payment, and financial-operations problems in partnership with customers and internal stakeholdersServe as the primary product steward for billing and finance personas, ensuring workflows reflect real-world operational constraints, customer obligations, and servicing needsProvide product leadership for application-level decision-support and AI-enabled capabilities that improve payment optimization, collections prioritization, anomaly detection, and exception handling within defined controlsPartner with data science and analytics teams to integrate models, scores, and insights into billing workflows in an explainable and trusted mannerTranslate billing rules, payment plan structures, commissions logic, and reconciliation requirements into configurable, scalable product capabilities, balancing automation and human oversightGuide adoption of straight-through processing while ensuring transparency, exception handling, and appropriate escalation pathsEnsure billing workflows, financial transactions, and recommendations are auditable, compliant, and aligned with internal and external governance requirementsPartner with Engineering and Architecture to ensure billing capabilities are technically sound, scalable, and aligned with platform standardsCollaborate with Product Marketing, Sales, Finance stakeholders, and Professional Services to support value articulation, enablement, and consistent product positioningSkillsBachelor's or Masters Degree and/or equivalent experience relevant to functional area7+ years of experience in product management within SaaS or enterprise software environmentsDemonstrated experience owning complex workflow – or decision-centric product domainsExperience designing, building, or integrating sub-ledger or General Ledger solutions within insurance or financial services environmentsDeep understanding of P&C billing operations preferred, including invoicing, payment processing, collections, commissions, disbursements, reconciliation, and regulatory and compliance considerations; hands-on experience with billing systems preferredExperience delivering configurable, transaction-centric platforms, including rules-driven and AI-enabled or model-informed workflows, and translating customer needs, regulatory constraints, financial controls, and analytical outputs into governed product decisionsStrong product management fundamentals, including the ability to decompose complex billing and payment problems into structured product capabilities, prioritize initiatives using value-, risk-, and effort-based trade-offs, and operate effectively within agile, iterative delivery modelsProven ability to partner cross-functionally with engineering, data, architecture, finance, and business leaders, communicating clearly across technical and non-technical audiencesDemonstrated judgment and autonomy in operating within defined strategic direction and governance frameworks, proactively identifying and surfacing risks, trade-offs, and dependencies with clear recommendationsStrong execution discipline, including organizational rigor, professional documentation and decision rationale, accountability for commitments and outcomes, and the ability to manage ambiguity and shifting priorities in complex environmentsDeep understanding of P&C billing operations preferred, including invoicing, payment processing, collections, commissions, disbursements, reconciliation, and regulatory and compliance considerations; hands-on experience with billing systems preferredBenefitsFlexible work environmentMedical, dental, vision, life, and disability insurance401(k) retirement plan with match (6% employer match up to $12,000 annually)Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)Paid holidays, vacation, and volunteer timeEmployee Assistance Program (EAP)Company OverviewDuck Creek Technologies is a software company that provides property and casualty insurance solutions for individuals and businesses. It was founded in 2000, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://www.duckcreek.com.