[Remote] Principal Product Manager, Applied AI & Agentic Services Solutions

Note: The job is a remote job and is open to candidates in USA. Proofpoint is a global leader in human- and agent-centric cybersecurity, committed to safeguarding the digital world. They are seeking a Principal Product Manager to lead the development of AI-enabled capabilities that enhance service delivery efficiency and improve customer outcomes. This role will involve identifying high-value opportunities for AI integration, working across teams to implement solutions, and establishing frameworks for evaluating AI projects.ResponsibilitiesIdentify and prioritize high-value opportunities across the Services organization where AI-enabled workflows, automation, and decision support can improve operational efficiency, consistency, quality, scalability, analyst effectiveness, or customer outcomesPartner with Professional Services, Managed Services, Advisory, Support, threat analysts, domain experts, and Services leadership to understand operational pain points and uncover the highest-leverage use casesDefine clear problem statements, target users, hypotheses, business cases, success metrics, and prioritization criteria for internal and customer-facing AI-enabled solutionsTranslate opportunities into clear requirements, workflow designs, and operating concepts that support rapid prototyping, cross-functional alignment, and scalable executionLead the design and validation of AI-powered workflows, including retrieval-based systems, copilots, workflow orchestration, bounded agent behaviors, approved tool use, human-in-the-loop review, and operational guardrailsWork closely with engineering and technical partners to rapidly prototype, test, and refine solutions in production-adjacent environmentsCoordinate prototype demonstrations and stakeholder reviews to gather feedback, align on direction, and accelerate decision-makingUse structured project management practices and tools such as Jira to track initiatives, surface dependencies, and help inform prioritization and resourcing decisions for AI systems developmentEstablish evaluation frameworks that measure solution quality, trustworthiness, adoption, business impact, latency, cost, and operational riskEvaluate prototypes using operational, financial, and user adoption metrics, and make clear recommendations on whether to scale, iterate, operationalize, transition, or retire a solutionIdentify reusable capabilities that should evolve into internal platforms, delivery accelerators, packaged services, or customer-facing offersPartner with Product, Engineering, and Go-To-Market teams to transition validated opportunities toward longer-term ownership, broader rollout, or monetization where appropriateEnsure solutions are designed with appropriate attention to governance, security, trust, quality, and customer impactCommunicate strategy, tradeoffs, progress, and recommendations clearly to Services leadership and cross-functional stakeholdersHelp establish a repeatable model for how Services discovers, incubates, evaluates, and scales AI-enabled solutions over timeSkills8+ years of product management experience in enterprise software, SaaS, cybersecurity, workflow systems, automation, or similarly technical domainsProven ability to integrated threat intelligence and vulnerability data into products, services, and customer facing portals and dashboards. Proof requiredDemonstrated ability to build and deliver security focused agentic AI projects using Karpathic loop self-improvement, AI agent creation, and Level 3 agentic processing. Proof requiredProven delivery of retrieval-based systems, copilots, agents, tool use, and evaluation, with human oversight. Examples requiredExperience working closely with engineering teams on security products including Emerging Threats Intelligence, ETPro Ruleset, and Proofpoint Targeted Attack Protection, internal platforms, workflow systems, and automation solutionsExperience defining success metrics tied to measurable business and operational outcomes such as cycle time, analyst productivity, quality, consistency, adoption, margin, or customer impactDemonstrated ability to drive cross-functional execution through requirements definition, stakeholder alignment, prototype reviews, and disciplined delivery processesStrong written and verbal communication skills, with the ability to influence senior technical and non-technical stakeholdersStrong ownership mindset and comfort operating in a fast-moving environment with incomplete information and evolving prioritiesExperience in Professional Services, Managed Services, Support, Customer Success, threat operations, or other service-adjacent product or operational rolesExperience building or scaling AI-assisted workflow products, analyst tools, internal platforms, or automation systems with measurable adoption and impactExperience translating internal workflow innovations into scalable external offerings, reusable service accelerators, or productized capabilitiesFamiliarity with enterprise cybersecurity workflows, analyst operations, and customer environmentsExperience with AI governance, evaluation frameworks, rollout criteria, and quality controls in production settingsBenefitsCompetitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunitiesVariable compensation and/or equityFlexible time offA comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per yearPlus a three-week Work from Anywhere optionCompany OverviewProofpoint provides cloud-based email security, e-discovery, and compliance solutions for companies to protect sensitive business data. It was founded in 2002, and is headquartered in Sunnyvale, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.proofpoint.com.Company H1B SponsorshipProofpoint has a track record of offering H1B sponsorships, with 3 in 2026, 51 in 2025, 52 in 2024, 47 in 2023, 103 in 2022, 71 in 2021, 54 in 2020. Please note that this does not guarantee sponsorship for this specific role.