[Remote] Principal Customer Success Manager - Remote

Note: The job is a remote job and is open to candidates in USA. Trane Technologies is a leader in creating sustainable climate solutions. They are seeking a Principal Customer Success Manager who will be responsible for maintaining executive relationships, leading projects, and developing strategic account plans to drive customer and company growth.ResponsibilitiesServe as a member of the customer success leadership team with the goal of building customer advocacy and voice of the customerMentor/coach Sr. CSMs to uplevel their strategic customer engagementSupport/Advise the customer success team with risk mitigation and opportunities, by building success plans impacting retention and growthAct as the trusted partner for your portfolio of 7 figure clients throughout their customer lifecycleRegular interaction with Nuvolo sales team and execute sales methodology including key stakeholder mapping, building champions, and forecasting growth opportunitiesHelp foster adoption by raising client awareness and leveraging new product features and functionalityMaintain a consistent record of client engagement, issues, and resolutions through internal and external communicationSkills10+ years of experience in customer successInterest in influencing internal and external key decision makers to drive product value and financial growthAmbition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a teamExceptional verbal and written communication skills, including displaying technical acumen, strategic leadership and problem-solving skills. Ability to deliver difficult messages to strategic partners, with intentional preparation and framingA proven record of retaining and growing multiple enterprise client relationshipsEffective interpersonal skills and ability to work cross-functionally in a collaborative team environmentAbility to work independently, while strategically leading customers and influencing internal strategy/investment/roadmapsBenefitsBenefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!Family building benefits include fertility coverage and adoption/surrogacy assistance.401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.Educational and training opportunities through company programs along with tuition assistance and student debt support.Company OverviewTrane Technologies develops energy efficient indoor environments for commercial and residential applications. It was founded in 1885, and is headquartered in Dublin, Dublin, IRL, with a workforce of 10001+ employees. Its website is https://www.tranetechnologies.com.