[Remote] Principal AI/ML Platform Engineer (US)

Note: The job is a remote job and is open to candidates in USA. PointClickCare is focused on delivering innovative AI solutions, and they are seeking a Principal AI/ML Platform Engineer to build the infrastructure that connects AI systems with existing products. This role involves designing and maintaining the core infrastructure for GenAI products, ensuring seamless integration and delivery of AI-generated insights.ResponsibilitiesDesign, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation toolsImplement secure access controls and authentication mechanisms integrated by default into the AI platform componentsDevelop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructureCollaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applicationsOptimize infrastructure for scalability, high availability, cost efficiency for production workloadsSkillsExtensive experience building and maintain AI platform infrastructure, Kubernetes, and container securityDemonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow)Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEsFamiliarity with vLLM, SGLang or similar framework to host LLM inference workloadsExperience with CI/CD pipelines and automation for AI model deployment and platform operationsStrong knowledge of authentication and authorization frameworks integrated into AI platformsBenefitsBonusBenefitsCompany OverviewPointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care. It was founded in 1995, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.pointclickcare.com.Company H1B SponsorshipPointClickCare has a track record of offering H1B sponsorships, with 2 in 2026, 17 in 2025, 11 in 2024, 11 in 2023, 17 in 2022, 4 in 2021. Please note that this does not guarantee sponsorship for this specific role.