[Remote] Practice Support Specialist (Remote)

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating in the behavioral health technology sector, focusing on improving access to high-quality behavioral healthcare through a digital platform. The Practice Support Specialist serves as the primary contact for patients and partners, ensuring a positive experience by managing scheduling, insurance verification, and facilitating communication between teams.ResponsibilitiesAnswer incoming phone calls and address inquiries, complaints, and support requests from patients, partners, and staffIdentify and route urgent or crisis-related calls following clinical escalation protocolsManage support tickets and ensure timely resolution for each requesterCollaborate with Clinical, Billing, and Care Coordination teams to ensure smooth handoffs and request resolutionsVerify insurance eligibility and update patient information across systems accuratelyAssist patients with scheduling, rescheduling, registration, platform access, and other care-related needsRespond to medical record requests promptly and in line with policies and regulationsAccurately document all interactions according to standard proceduresSkillsHigh school diploma or GED required; bachelor's degree strongly preferredAbility to work remotely during Eastern Time business hours in a quiet, professional home office1-2 years experience in customer service, patient experience, or customer success rolesEmpathetic, patient, and professional communication skillsStrong problem-solving skills with dedication to follow-through and positive outcomesHighly organized with attention to detail and ability to manage multiple prioritiesAbility to work in a HIPAA-compliant manner and maintain confidentialitySelf-motivated, dependable, and comfortable working independently and collaborativelyAdaptability to evolving processes in a small, fast-paced team environmentComfortable using multiple software platforms and web applicationsExperience with Zendesk or similar ticketing systems is a plusPrior experience in a medical or behavioral health setting is a plusBenefitsComprehensive Medical, Dental, and Vision plans availablePaid Time Off, Sick Time, and Paid Company Holidays401k Retirement Savings Program with 2% company matchingVoluntary Life InsuranceEmployee Assistance Program (EAP)Company OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



Apply To This Job