Remote Podcast Community Moderator
About the Company Spotify transformed music listening forever when it launched in 2008. Our mission is to unlock the potential of human creativity—by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it. Everything we do is driven by our love for music and podcasts. Today, we are the world’s most popular audio streaming subscription service with a community of hundreds of millions of users worldwide, and a catalog of millions of songs and podcasts. Job Description As a Remote Podcast Community Moderator at Spotify, you will be the voice and guardian of our podcast communities, ensuring a positive, engaging, and safe environment for listeners and creators. This role is crucial in fostering a vibrant community around Spotify’s diverse podcast offerings, handling inquiries, moderating discussions, and identifying trends. This is a 100% remote position, allowing you to work from anywhere within the United Kingdom. Key Responsibilities • Actively monitor and moderate discussions across various Spotify podcast community platforms (forums, social media, comments). • Enforce community guidelines and policies consistently and fairly. • Respond to community member inquiries and feedback in a timely and professional manner. • Identify and escalate critical issues, trends, and sentiment to relevant internal teams. • Foster positive engagement and build relationships within the podcast community. • Develop and implement proactive strategies to improve community health and engagement. • Contribute to the creation of community guidelines and FAQs. • Report on key community metrics and provide insights. Required Skills • Proven experience in online community moderation or management. • Excellent written communication skills with a strong command of English grammar and tone. • Deep understanding of online community dynamics and best practices. • Ability to handle sensitive and challenging situations with tact and professionalism. • Strong critical thinking and problem-solving abilities. • Familiarity with various social media platforms and community management tools. • Passion for podcasts and the audio content industry. • Self-motivated and able to work independently in a remote environment. Preferred Qualifications • Bachelor's degree in Communications, Marketing, or a related field. • Experience with large-scale global communities. • Familiarity with Spotify's platform and podcast ecosystem. • Experience in crisis management or de-escalation in online settings. • Knowledge of additional languages is a plus. Perks & Benefits • Comprehensive health, dental, and vision insurance. • Generous paid time off, including public holidays and wellness days. • Employee assistance program. • Access to Spotify Premium. • Learning and development opportunities. • Remote work setup allowance. • Parental leave. • Flexible working hours. Get Latest Jobs, And Visa Sponsorship Updates Apply tot his job Apply tot his job